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Stakeholder Engagement

Last Updated: 2021.01.21
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Fast Retailing contributes to helping solve various issues and aims at creating new values by incorporating requests and opinions from our external stakeholders. We are committed to improving our business practices through continuous dialogue with our stakeholders and forming partnerships to engage in activities with a variety of external organizations.

United Nations Global Compact

In October 2018, Fast Retailing signed the United Nations Global Compact (UNGC). UNGC is a voluntary initiative based on CEO commitments to implement universal sustainability principles and to take steps to support UN goals.
Fast Retailing supports the UNGC 10 principles under the categories of Human Rights, Labour, Environment and Anti-Corruption and strives to implement them.

【The Ten Principles of the UN Global Compact】

Human Rights
  • Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights; and
  • Principle 2: make sure that they are not complicit in human rights abuses.
  • Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining;
  • Principle 4: the elimination of all forms of forced and compulsory labour;
  • Principle 5: the effective abolition of child labour; and
  • Principle 6: the elimination of discrimination in respect of employment and occupation.
  • Principle 7: Businesses should support a precautionary approach to environmental challenges;
  • Principle 8: undertake initiatives to promote greater environmental responsibility; and
  • Principle 9: encourage the development and diffusion of environmentally friendly technologies.
  • Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.

Dialogue with stakeholders

Fast Retailing conducts dialogue with stakeholders through a variety of opportunities. Specific examples of such dialogue with our stakeholders have been listed below.

Our stakeholdersHow we engage


  • Daily sales activities and customer services
  • Customer service centers
  • Customer satisfaction surveys
  • In-store customer interactions
  • Communication through corporate and brand websites, advertisement, social media and mailing service

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  • Employee engagement surveys
  • Employee education and training
  • Fair performance evaluations and individual consultations
  • Internal portal and newsletters for employees
  • Employee hotline

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  • Partner factory conference
  • Supplier surveys
  • Workplace monitoring and training
  • High-level dialogue with partner factories

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  • Annual General Meeting of Shareholders
  • Earnings announcements
  • Active engagement with investors
  • Corporate website for investors, Annual Reports and IR mailing service
  • Responding to ESG research surveys

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Global/local communities

  • Participation in local activities
  • Support for refugees
  • Emergency Disaster Relief
  • Social business
  • Support for sports and cultural activities

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NGO・NPO, Academia

  • Joint commitment
  • Dialogue on key issues such as environment, human rights, and animal welfare
  • Input to strategy developments
  • External meetings and conferences

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Supporting youth

  • Customer service centers
  • Social contribution programs
  • School outreach programs
  • In-store shopping experiences

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Industry-wide initiatives

  • Information gathering on global trends, relevant laws and regulations
  • Participating in industry-wide initiatives

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Wider society
(General public, media etc.)

  • Communications and PR events
  • Mailing service
  • Information dissemination through corporate and brand websites, advertisement, social media and mailing service

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Collaboration with external organizations

Fast Retailing deepens our understanding of global social issues and works towards improving our business practices through dialogue with stakeholders. We collaborate with various external organizations and participate in industry initiatives to address important issues. The following table shows the list of the major organizations which Fast Retailing work with.

NameDate JoinedMissionMain Activities
Respect Human Rights in Our Supply Chain

Accord on Fire and Building Safety in Bangladesh

August 2013

The Accord is a legally binding agreement established through the collaboration of multiple brands and labor unions to ensure the safety of garment factories in Bangladesh. This agreement is designed to create safe workplaces, defining fire protection and safety measures to prevent factory workers from being trapped in fires or building collapses.

Provide support for stronger garment factory management, including fire prevention, electrical safety, building safety inspections, and the establishment of factory health and safety committees. The Accord provides hotlines for factory workers to report safety problems and training related to fire and building safety.

Fair Labor Association

July 2015

Protect the rights of workers through corporate, citizen group, and university collaboration, bringing labor environments into conformity with international standards.

Provide support to member brands and factories in adopting FLA labor environment standards throughout the entire supply chain. Evaluate the monitoring activities of member brands and factories related to labor conditions; provide guidance for improvement. Encourage cooperation among stakeholders, including member brands, factories, and citizen groups to tackle issues related to labor conditions.

Better Work

December 2015

A joint program between International Labor Organization (ILO) and the International Finance Corporation (IFC) of the World Bank Group serves as a center for collaboration among governments, global brands, factory managers, labor unions, factory workers, and other corporations, groups and individuals. The program strengthens the stability and competitiveness across the supply chain for the apparel and footwear industries, while ensuring the rights of factory workers and improving labor conditions.

Conduct special-purpose audits, provide training and guidance for improvement among member factories. Encourage stronger policies and systems for labor condition management. Leverage the expertise gained from local activities in each country to provide support for policies and planning in each country.

United Nations Entity for Gender Equality and the Empowerment of Women
(UN Women)

April 2019

UN Women is the United Nations organization dedicated to gender equality and the empowerment of women. A global champion for women and girls, the organization was established in 2010 to accelerate progress on women's rights worldwide.

Based on the fundamental belief that every woman has the right to live a life free from violence, poverty, and discrimination, and that gender equality is a prerequisite to achieving global development.

International Labour Organization

September 2019

The International Labour Organization (ILO) is the United Nations agency for the world of work.

Devoted to advancing social justice, it promotes a Decent Work Agenda based on four strategic pillars: rights at work, decent employment opportunities, social protection and social dialogue.

The Global Alliance for Sustainable Supply Chain

October 2019

A Non-Governmental Organization (NGO) in Japan, which promotes business-related human rights and working environment issues including "modern slavery," forced labor, child labor, and human trafficking in supply chains, and facilitates partnerships with businesses, labor unions, civil societies/NGOs and overseas initiatives.

While ASSC supports corporate sustainability practices such as human rights due diligence or CSR/sustainable procurement, it also creates the multi-stakeholder platform to act collectively on tackling specific social/environmental issues including the responsible recruitment of foreign workers (in Japan), or responsible sourcing on raw materials.

Respect the Environment

Sustainable Apparel Coalition

September 2014

A group of major companies in the apparel, footwear, and textile industries working together to address global environment and social issues.

Develop and disseminate standard industry tools (HIGG index) to measure the environmental and social impact of supply chain activities.

Textile Exchange

August 2017

Textile Exchange is a global non-profit which accelerates sustainable practices in the textile value chain by focusing on minimizing the harmful impacts of the global textile industry and maximizing its positive effects. It envisions a global textile industry that protects and restores the environment and enhances lives.

Create leaders in the sustainable fiber and materials sector by providing learning opportunities, tools, insights, standards, data, measurement and benchmarking, and by building a community that can collectively accomplish what no individual or company can do alone.

Better Cotton Initiative

January 2018

The mission of BCI is to improve the cotton industry, ensuring a better future for worldwide producers of cotton, for the environment where the cotton is grown, and for the cotton industry as a whole.

To achieve this, BCI links people and organizations across sectors, from farms to retail stores, to achieve measurable and ongoing improvements in agricultural communities, and the economies of cotton-growing regions.

Zero Discharge of Hazardous Chemicals

March 2019

The Group's mission is to enable brands, retailers and their supply chains in the textile, apparel, leather and footwear industries to implement chemical management best practices and advance towards zero discharge of hazardous chemicals by collaborative engagement, standard setting, implementation and innovation.

The Group focuses on implementing the ZDHC Roadmap to Zero Programme, including: ZDHC Manufacturing Restricted Substances List (MRSL); ZDHC Waste Water Guidelines; ZDHC Gateway; ZDHC Academy; and ZDHC Implementation HUB.

The Microfibre Consortium

September 2019
as Associate Member

TMC operates as a non-profit, membership based, cross-industry group. TMC facilitates the development of practical solutions for the textile industry to minimize microfibre release to the environment from textile manufacturing and product life cycle.

With a vision that states 'A future with managed microfibre loss from textiles, to the environment,' the work of TMC looks to connect and translate deep academic research, with the reality of commercial supply chain production to offer solutions to its brand, retail and supplier members and ultimately for the greater good of our ecosystems.

(Clean Ocean Material Alliance)

October 2019
as General member

CLOMA aims to solve the issues of marine plastic litter by promoting the development and introduction of revolutionary alternatives to plastics that will lead to a sustainable use of plastic products. To achieve this, the alliance accelerates innovation through public-private partnerships.

The alliance strives to promote: information-sharing between providers of materials and user companies through technological and business matching and sharing previous cases; obtaining the latest technical trends through technical exchange and seminars; international collaboration with international organizations, overseas research institutes and disseminating information to developing countries; and promotion of collaboration between companies related to effective utilization of plastic products.

Make Fashion Circular

March 2020

Make Fashion Circular is an initiative of the Ellen MacArthur Foundation. The initiative aims to drive collaboration between industry leaders and other key stakeholders to ensure clothes are made from safe and renewable materials, that new business models increase their use, and that old clothes are turned into new.

The initiative brings together leaders from across the fashion industry, including brands, cities, and NGOs to stimulate the level of collaboration and innovation necessary to create a new textiles economy, aligned with the principles of the circular economy.

Apparel and Footwear International RSL Management (AFIRM) Group

September 2020

AFIRM Group is a brand-driven membership organization of apparel and footwear companies collaborating to promote chemical management and reduce or limit the use of restricted substances in the apparel and footwear supply chain.

Provide a forum to advance the global management of restricted substances in apparel and footwear, communicate information about the Restricted Substances List (RSL) to the supply chain, discuss concerns, and exchange ideas for improving RSL management.

Strengthen Communities

Special Olympics

June 2002

The Special Olympics is an international organization that offers people with intellectual disabilities the opportunity to demonstrate the fruits of their sports training through competition.

The organization disseminates and promotes Special Olympics activities, mainly through fostering volunteers, holding national competitions, and sending athletes to the World Games.

UN Refugee Agency

February 2011

UNHCR, the UN Refugee Agency, is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people.

The Agency leads and coordinates international activities to resolve refugee issues through international protection of refugees, in-kind assistance in emergencies, and subsequent support for self-reliance.

Support Employee Fulfillment

Women's Empowerment in Fashion

September 2014

A group for supporting women working in the fashion-related field. The group promotes: increasing the number of female leaders in managerial positions and product planning departments; helping women grow and succeed; and linking them to the growth and development of companies and industries.

The group supports active participation of women working in the fashion-related field by: 1) contributing to linking women's growth and success with the growth and development of companies and industries; 2) fostering women's power and independence to enjoy a rich life and career; and 3) promoting capacity building through the discovery and dissemination of role models.

The Unstereotype Alliance

January 2020

Convened by UN Women, the Alliance is a thought and action platform that seeks to eradicate harmful gender-based stereotypes in all media and advertising content, convened by UN Women.

The Alliance aims to foster an unstereotyped culture, through: driving gender balance in senior leadership; directly addressing unconscious bias, diversity and inclusion through training and research; and enhancing companies and advertising agencies to deliver the best unstereotyped marketing content etc.

The Valuable 500

January 2021

The Valuable 500 was established at the World Economic Forum Annual Meeting (Davos) in January 2019 by social entrepreneur Caroline Casey, based on the idea that "inclusive business creates an inclusive society." Its goal is to encourage business leaders to implement reforms for inclusiveness within their companies, in order to unlock the latent value of people living with disabilities throughout society, business, and the economy.

The Valuable 500 aims to gain the participation of more than 500 companies at the forefront of inclusion for people with disabilities and those who will take action going forward. It also promotes companies' efforts to incorporate the inclusion of people with disabilities into the management policies of the companies.

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