Privacy Policy | FAST RETAILING CO., LTD.

To explain the Company's basic view on treatment of personal information

FAST RETAILING CO., LTD. (The Company) strives to appropriately manage and protect any personal information^◆1 that the Company holds by adhering strictly to laws regarding the protection of personal information, guidelines from the appropriate authorities, our own privacy policy and applicable in-house standards.

When acquiring personal information, the Company commits to acquire information by legitimate and honest means having first clarified the utilization purpose ^◆2
In circumstances other than those recognized by law, the Company uses personal information only for utilization purposes ^◆2 that the Company has defined and determined.
The Company employs necessary and appropriate measures to ensure the safe management of any personal information that it has acquired.
With the exception of circumstances determined by this policy^◆3, the Company does not share personal information with third parties.
The Company responds appropriately if an individual contacts the Customer Inquiry Desk^◆4 to query, amend, cease usage, prevent provision to a third party or delete personal information.

◆1　The definition of "personal information" handled by the Company

Personal information is information that can identify any one individual such as his/her name, address or telephone number. The personal information handled by the Company includes information about our customers, shareholders, applicants for recruitment opportunities and our executive officers, directors, and employees (including, but not limited to full-time employees, temporary employees, contract workers, and part-time personnel).

◆2　The definition of "utilization purposes"

The Company uses personal information provided for the following purposes: Personal information from customers

To respond to, confirm or record queries, requests for advice, refinements or support.
To provide invitations or information about products via email, services or upcoming campaigns, etc.
To settle payments and to ship products, and other matters relating to contractual obligations between us and our customers.
To improve our digital services in stores, product development and improvement of other services.
To provide services safely to customers. This includes detecting, investigating, and notifying users who may be violating the Terms of Use, and otherwise preventing and responding to misuses of the services such as fraudulent acts and unauthorized access.

Personal information from shareholders

To exercise rights or execute duties based on company law.
To provide shareholders with the information with regard to our business operation.
Shareholder information management including creation of records and data according to legal regulations etc.

Personal Information from business partners (corporations, organizations, and individuals who have or may have a direct or indirect business relationship with the Company)

To smoothly carry out business and transactions with the business partners
To exchange information with the business partners
To comply with legal obligations and requests (including reporting to domestic and foreign regulatory authorities, judicial and administrative agencies and stock exchanges or coping with auditor in respect of such reporting)

Personal information from job applicants

To contact the individual concerned and provide information about the Company's operations and employment.
Job applicant information management including creation of records in the selection process.
Other uses necessary to employment and recruitment activities.

Personal information from employees

Business communication
Remuneration payments(wages, bonuses, family-care leave, and other benefits)
Various personnel and labor management procedures (pensions, labor insurance, etc.)
Welfare provision
Healthcare

*(For those who are located outside Japan, please be aware your personal information will be transferred across borders from the country or region where you are located to the Company.)

◆3　Information collected/used

In addition to the purpose of use described in ^◆2 The definition of "utilization purposes" above, in order to provide you with the following services and otherwise improve our services to you, we will also collect and use customer attribute information, which by itself is not Personal Information, including but is not limited to, age, gender, height, weight, appearance data, and residence area, Cookies*, IP address, site browsing/action history (in our web sites and stores), location information measured by apps and your device and application software/connection information, and other information which may be collected via conventional internet technologies (collectively, "Informative Data"). We may link your registered user data with Informative Data, but in this case, we will handle such Informative Data as Personal Information.

To improve services in our customer center and stores
To analyze customer interests, and improve our products and services
To send advertisements and marketing information, display our website and apps contents, and to conduct retargeting
To offer products, services, and styling that a customer may be interested in via web sites, apps, and e-mail
To measure and understand the effectiveness of information provided to customers
To restrict e-mails and other disseminations in accordance with customer preferences

*What are Cookies?
"Cookies" are a technology used on computers (storage devices) and application software to record and manage information about customers visiting web pages.
Some of our web pages use Cookies in order to allow our customers to browse our web pages more conveniently.
In the event that you choose to block the use of Cookies by changing the Cookie settings on your web browser, some or all services (such as product purchase) may become unavailable. Additionally, in order to optimize our web pages, Cookies will also be used to examine usage by our customers but cannot be used to identify an individual.

◆4　The provision of personal information to third parties

(1) We will not provide Personal Information to any third parties except in the following cases:

In the event you have agreed to the provision of your Personal Information;
In the event it is necessary for the preservation of life, body or property, and the relevant consent(s) cannot be easily obtained;
In the event the handling of Personal Information has been entrusted in whole or in part to a third party within the scope necessary to fulfill the purposes of use;
In the event that Personal Information is provided in connection with the succession of business due to merger or other reason; and
Where required by applicable laws or regulations.

(2) The Company conducts joint operations with FAST RETAILING group companies (Related Companies) both within and outside of Japan.
Therefore, all Personal Information obtained by us from our customers, shareholders, employees and Applicants may be used by us jointly with Related Companies, within the scope necessary to achieve the purposes of use stated in Clause 2 of "Matters disclosed under the Japan Act on the Protection of Personal Information ".
In these situations, we, Fast Retailing Co., Ltd. will bear responsibility for the management of any shared use of Personal Information.

◆5 Personal Information Management and Protections

We have implemented the following measures to prevent unauthorized access, disclosures, loss, modifications and to manager Personal Information safely.

1) Organizational safety measures

Appointment of an individual responsible for the handling of Personal Information
Creation of regulations regarding the handling of Personal Information
Identification of the employees handling and manner in which Personal Information is being handled
Creation of procedures relating to the reporting of situations in which there is a concern that unauthorized access or disclosure has occurred, and subsequent action

2) Individual safety measures

Creation of confidentiality regulations regarding the handling of Personal Information
Training of employees and executes regarding the handling of Personal Information

3) Physical safety measures

Tracking entry/exit information into areas in which Personal Information is handled
Creating protections to prevent the theft or loss of electronic or document records of Personal Information

4) Technological safety measures

Creating access restrictions to Personal Information, and management of authority required to access Personal Information
Creating measures designed to prevent unauthorized access into information systems using Personal Information, and protect against malevolent software
In addition, to prevent the unauthorized disclosure, loss, or modification of Personal Information, when subcontracting the handling of Personal Information, we shall only select subcontractors who have implemented appropriate safeguards and shall include provisions in all relevant contracts relating to the appropriate management of Personal Information, non-disclosure, conditions for sub-contracting, and other terms relating to the handling of Personal Information. In addition, we shall make sure to understand how subcontractors handle Personal Information and manage them appropriately.
In addition, when a subcontractor is located outside of Japan, we shall understand the relevant laws and regulations, and safely manage Personal Information in an appropriate manner.

In addition, to prevent the unauthorized disclosure, loss, or modification of Personal Information, when subcontracting the handling of Personal Information, we shall only select subcontractors who have implemented appropriate safeguards, and shall include provisions in all relevant contracts relating to the appropriate management of Personal Information, non-disclosure, conditions for sub-contracting, and other terms relating to the handling of Personal Information. In addition, we shall make sure to understand how subcontractors handle Personal Information, and manage them appropriately. In addition, when a subcontractor is located outside of Japan, we shall understand the relevant laws and regulations, and safely manage Personal Information in an appropriate manner.

◆6 The Company's personal information Customer Inquiry Desk

Upon receipt of a request for disclosure of Personal Information used, purpose of use, correction, deletion and/or termination of use of Personal Information, we will promptly respond to such requests after confirming, in accordance with our prescribed procedures, that the person making the request is the owner of the applicable Personal Information. If you have any questions regarding this Privacy Policy or if you wish to exercise your rights, please contact Customer Inquiry Desk on our website.

◆7 Others

In order to incorporate any changes in its procedures for protecting Personal Information and/or comply with applicable laws and regulations, we may revise or update this Policy without prior notice.

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