Create New Value Through Products and Services

Basic Philosophy

Product Planning / Research and Development

• Clothing made from recycled materials
• UNIQLO DOWN RECYCLING
• Development of water-repellent technology that does not use PFAS
• Development of jeans incorporating new technology

Responsible Procurement

• Responsible Raw Materials Procurement Policy
• Procurement of Plant-Derived Materials
• Procurement of Animal-Derived Materials
• Procurement of Synthetic Fibers
• Traceability

Initiatives on Continuously Utilizing LifeWear

• Initiative to make clothes last longer
• Reduce - Initiative to reduce clothing waste as much as possible
• Reuse - Reusing clothes initiative
• Recycle - Initiatives to recycle clothes

Pursuing Customer Satisfaction

• Online Customer Satisfaction Surveys
• Customer-Friendly Service Centers
• Using Data to Create the Best Products and Services for Our Customers

Quality and Safety

• Quality and Safety Management System
• Technical Support of Partner Factories Through Takumi (Textile Artisans)
• Voluntary Product Recalls