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Quality and Safety

Last Updated: 2018.11.30
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Fast Retailing engages in comprehensive quality and safety management to deliver secure, safe products to our customers. We work with partner factories to strengthen production management and improve technology, striving for higher levels of product quality.

Quality and Safety Management System

Comprehensive Quality and Safety Management

UNIQLO has adopted independent Global Quality and Safety Standards under which the company ensures quality and safety in its products. The UNIQLO Quality Assurance Committee, led by the officer in charge of production, determines these standards, which are even stricter than those required by the countries or regions in which the company operates. Production departments work with partner factories to ensure standards are enforced for all products.

Incorporating Customer Feedback to Improve Products

UNIQLO receives customer feedback through stores and Customer Service Centers. Feedback is collected and collated by the Product Quality and Customer Care Team. The Quality Assurance Committee and management respond promptly to any material product defects, determining whether to issue a recall for the product in question. The Product Quality and Customer Care Team collates customer feedback by category, forming responses to improve quality according to the type and number of defects. The team then requests improvements be made at production offices around the world.

Third-Party Quality and Safety Inspections

UNIQLO relies on third-party entities to conduct sample tests of all materials, confirming quality and safety. Sample tests include tests for color fastness*1 and formalin*2. Third-parties are also called in to inspect material quality and safety prior to mass production.

  • *1 Color fastness tests: Tests designed to measure the durability of dyed products.
  • *2 Formalin: Formalin (or formaldehyde) is used by clothing manufacturers in small and safe amounts as a shrink-proofing agent, anti-wrinkle agent, and softener during the processing of natural fiber. However, this chemical is known to cause eczema, rashes, or skin allergies in certain individuals.

UNIQLO also requires pre-shipping inspections before finished products are shipped from the factory. Inspections include checking for the presence of needles or other dangerous conditions. A third-party entity conducts audits to ensure pre-shipping inspections are performed every time.
UNIQLO also hires third-party entities to inspect product quality at local warehouses in other countries before goods are shipped to stores.

These same third-party quality and safety inspections are conducted at G.U. Co., Ltd.

UNIQLO Quality and Safety Management System

UNIQLOs Quality and Safety Control Systems

Technical Support of Partner Factories Through Takumi (Textile Artisans)

UNIQLO owes much of the quality of its products to the Takumi Team, individuals who are leaders in Japan's outstanding textile industry expertise. Takumi consists of both textile takumi and sewing takumi. The Takumi Teams are stationed in UNIQLO production offices in China, Vietnam, and other locations, lending their expertise in textiles and sewing to partner factories in these countries. For example, Takumi Team members share dyeing and sewing techniques to help partner factories maintain high quality standards. The Takumi Team also provides guidance on occupational safety, working with partner factories to ensure safe working environments. This in turn leads to greater capacity and improved organizational infrastructure among our partners. As needed, Takumi Team members provide support to partners in their transactions with GU and other Fast Retailing Group businesses.

Takumi Team Teaching Sewing Machine Techniques

Voluntary Product Recalls

We make every effort to manage the quality of our products. However, in the event a defect is discovered by a customer, we report the information promptly to the Quality Assurance Committee and management, which determines whether a recall is necessary. Next, the Quality Assurance Committee implements measures quickly to prevent the recurrence of said quality defect. We publish information about product recalls and how to return products via the websites of each brand.

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