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A Positive Work Environment

Last Updated: 2019.05.17
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Fast Retailing strives to offer healthy and safe work environment for every employee. We believe positive work environments raise employee motivation. The Fast Retailing code of conduct states, "We shall not commit a wrongful act or act in bad faith at work and shall maintain a safe working environment."

Occupational Health and Safety Initiatives

Fast Retailing has more than 50 occupational health physicians under contract throughout Japan to provide safe and healthy workplaces for our employees. We have also established Fast Retailing Wellness Centers in three locations in Japan. These centers encourage employees to receive health checkups and provide ongoing education and information related to physical and mental health. These centers also offer health consultation services conducted by public health nurses and counselors. Employees have access to regular stress checks, and we conduct mental health training for store and area managers, among other employees. Every month, personnel in charge of health-related matters (general affairs, employee satisfaction, and store operations support staff) across our businesses meet with our occupational health physicians in the Central Health and Safety Committee meeting. Here, members engage in detailed discussions and offer solutions related to health management, employee physical and mental well-being, and other topics.

Roppongi Head Office Wellness Center

Stronger Measures to Prevent Workplace Accidents

Fast Retailing strives to prevent workplace accidents. Many workplace accidents in our business involve stepladders used in stores or injuries when moving fixtures to change floor layouts. To prevent these types of accidents, we use photos and video to illustrate the correct use of stepladders. Accidents involving sewing machines (hemming trousers, etc.) are also common. Here, we work to prevent accidents by providing regular training about the correct use of sewing machines and discuss types of potential accidents.

Number of Workplace Accidents (Fast Retailing Group in Japan)

Number of work-related accidents in Japan

Creating Jobs Around the World

Fast Retailing employs 124,679 employees worldwide (as of August 2018). In recruitment activities we comply with local legislation and prohibit child labor, forced labor and compulsory labor. We prevent child labor by thoroughly checking the person's age at time of employment. In order to prevent forced labor, Fast Retailing does not retain any important staff personal documents such as passports, or restrict our staffs' freedom of movement or require our staff to stay at and pay for accommodation owned or controlled by Fast Retailing. In addition, we stipulate appropriate wage and benefit calculation in our pay requirements based on local standards including legislation covering issues such as minimum wages.

Fair Performance Evaluations and Compensation

Fair Salary Structure

Fast Retailing ensures employees wage payments are made in full on time and that legitimate deductions are indicated on pay slips.

Fair Performance Evaluations

Fast Retailing has adopted a fair and standardized global employee performance evaluation and compensation system. We have also adopted a grading system that defines the skills and requirements necessary for each position. A standard evaluation guideline, introduced in fiscal 2015, helps us avoid national, regional, or organizational bias.

Under these systems, Fast Retailing employees receive compensation (basic pay, bonuses, promotions) according to their performance. Our employees meet with superiors twice annually to set goals. Superiors provide performance evaluations and feedback to employees every six months, and the results of these sessions affect promotions and bonuses. To ensure fairness, managers from other departments also participate in an employee's performance evaluation. In October 2017, we added a 360-degree evaluation system that incorporates feedback from the employee's co-workers, subordinates, co-workers from other departments, and others.

Benefits and Defined Contribution Pension Plan

Fast Retailing offers a variety of benefits to our employees. In addition to a full range of insurance (health, pension, workplace accident, unemployment), we offer an employee stock ownership plan, employee discounts, employee housing, and a number of different regional allowances. Fast Retailing Group employees in Japan may participate in the Fast Retailing 401(k) plan, a defined contribution pension plan.

Reducing Working Hours

Fast Retailing respects international standards and national laws and regulations concerning maximum working hours, minimum breaks and rest periods. Team leaders in each division manage employees' working hours on a monthly base. Fast Retailing pursues work styles that do not rely on overtime.

[Monitoring and Corrective actions for Work-Hour Reduction at the Fast Retailing Group in Japan]

  • Strengthen management supervision of overtime by requiring consistent clocking in/out.
  • Roppongi Head Office to turn office lights out at 6:00 PM to encourage employees to return home.
  • Human Resources Department monitors individual employee working hours and time off at each department on a quarterly basis. Human Resources Division and Wellness Centers to meet with employees (and their superiors) who chronically record excessive work hours; take steps to reduce time worked. Supervisors are required to take and report action to review workload or re-prioritize tasks for employees with excessive work hours.
  • Create a clock in/out smart phone app for employees at Fast Retailing in Japan; the app flashes a message for employee to return home after working a set number of hours in the day.
  • Wellness Centers and Human Resource division to conduct work style survey and stress check twice a year to identify any issues in working hours.
  • Improve business processes in each department to improve efficiency such as introducing Robotics Process Automation.

Improving Employee Satisfaction

Fast Retailing strives to create work environments and a culture that allows employees to grow and contribute over many years. To achieve this goal, we listen to our employees and engage in activities to improve employee satisfaction. In China, Korea, and the US, UNIQLO conducts regular employee satisfaction surveys as one measure to improve satisfaction. As of January 2019, Fast Retailing began conducting employee satisfaction surveys to cover all companies in the Group.

[Initiatives to Improve Employee Satisfaction]

  • Recognition for years of service: Employees receive recognition for years of service for every three, five, 10, 20, and 30 years of employment.
  • Special awards: Individuals and departments who deliver outstanding results receive special awards and recognition.
  • Family Day: Each year the Fast Retailing Group holds a special event for families and employees at the Yamaguchi headquarters and Ariake office.
  • Benefit packages: The Fast Retailing Group Health Insurance Organization in Japan offers benefits to employees that include discounts for fitness club memberships, amusement parks, etc..

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