Fast Retailing Initiatives to Help Combat COVID-19

Last Updated: 2020.06.26
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Fast Retailing extends its heartfelt sympathy to those who have lost loved ones due to COVID-19 or who have been ill with the virus.

To help safeguard the health and environments of our customers, production partners, employees, and communities, we are seeking to confront this unprecedented crisis, and to make a contribution to the global community through a number of initiatives detailed below.

Supporting Communities

Fast Retailing is providing support to different people impacted by COVID-19. We started donating masks to organizations including medical facilities in Japan and other nations, and expanded the donation of masks to organizations with which UNIQLO’s global brand ambassadors are affiliated and other sports-related groups worldwide, including our official global partners, the Swedish Olympic and Paralympic Committees. We are now also working to assist through clothing, responding to requests from central and local authorities, international organizations, and non-profit organizations. This includes donations of UNIQLO AIRIsm and HEATTECH as well as isolation gowns.
Please click here for more on our support activities around the world.

Related Links

• UNIQLO Provides Aid to Fight COVID-19 Epidemic Among Children of Refugees - Donates percentage of online sales of baby items to UNHCR
• Fast Retailing to Donate Total of 5 Million Gowns and Masks, Plus Functional Innerwear Items to Bolster Support to Combat COVID-19 in Japan
• Fast Retailing to Donate 200,000 Isolation Gowns and Functional Innerwear Items to Medical Institutions in Japan - Clothing to Support Facilities Dealing with COVID-19
• Fast Retailing Donates 10 Million Masks to Medical Institutions in Japan and Abroad to Support the Fight Against COVID-19

Measures to Combat COVID-19 at Stores

We have decided to temporarily close some stores across our global network or to operate shorter opening hours, depending on the advice and recommended measures in each specific country or location. Where possible, we continue to operate our online stores around the world, so that our customers can purchase any clothing they need from the safety of their own homes.

In Japan, we have temporarily closed some of our stores or are operating with shortened opening hours. We are also engaging with central and local authorities to understand and implement measures that prevent the further spread of COVID-19. We continue to operate our official online stores to ensure customers can purchase any clothing they need from the safety of their own homes. To prioritize the health of our customers and staff above all else, we adhere strictly to the following rules relating to store operations:

• We actively promote hygiene awareness and behavior with our store teams, asking employees to wear masks, gargle, and wash and sanitize hands regularly.
• We will measure our employees’ temperature and confirm they are in general good health before they enter our stores. We will not permit employees who are running a fever or displaying cold symptoms to work on the premises.
• We frequently and thoroughly clean surfaces in our stores with disinfectant.
• To maintain social distancing, we ask customers to maintain a safe personal distance when queuing for the cash register or fitting rooms, and, if necessary, we restrict the number of customers entering a store at any one time.
• We also ask customers to put on a mask before coming into our stores.
• We ask customers to cooperate with body temperature scanning at entrances to our stores, which will be introduced gradually across our store network, and to understand that customers with temperatures of 37.5℃ or higher will be unable to enter.

For more details on anti-COVID-19 measures implemented at stores in Japan:

• UNIQLO
• GU (Japanese only)
• Theory (Japanese only)
• PLST (Japanese only)
• Comptoir des Cotonniers (Japanese only)
• HELMUT LANG (GINZA SIX store reopend)

Protecting our Employees

We provide masks and hand sanitizer to create a safe, secure, and comfortable working environment for our staff. We are also encouraging employees to work remotely from home as much as possible depending on their role.

Supporting Production Partners and Factory Employees

We have implemented various measures to protect the safety and security of our partner factories and the workers who help make our clothes.
For more information, please see:

• Fast Retailing Support for Manufacturing Partners and Workers During COVID-19 Pandemic
• COVID-19: Action in the Global Garment Industry

Fast Retailing is committed to implementing measures that will help contain the spread of COVID-19 as soon as possible. We are working hard to protect the safety of our customers, our employees, and our business partners, and are seeking ways to help those in greatest need, through our clothing and other donations.

 

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