Department Overview:

PLST offers high-quality, versatile clothing at affordable prices—designed to flatter the wearer with thoughtful silhouettes, designs, comfortable fabrics, and patterns—that can be worn every day.
The Customer Center is responsible for operating the call center and delivering customer service, with the goal of visualizing customer feedback and leading business transformation and implementation by engaging relevant departments.

Job Description：

You will be responsible for call center operations, responding to customer inquiries received via our phone support line and online store. Specifically, your duties will include the following:

• Providing customer service and handling inquiries via phone, chat, and email
• Initiating and implementing improvement activities to resolve issues and enhance service and product quality based on customer feedback
• Developing team members to achieve customer satisfaction

*The Job Description is subject to change within the scope of duties related to each department at headquarters due to department transfers or organizational changes.

Career Path

• After deepening your understanding of our products and services and preparing for customer-facing roles, you will begin handling customer inquiries. Even after you start, experienced staff will be on hand to support you, providing a supportive environment where you can work with confidence.
• In addition to enhancing your expertise and customer service skills, you will have the opportunity to advance to a position responsible for mentoring subordinates in the future. Furthermore, beyond direct customer interactions, you will have opportunities to actively contribute to initiatives aimed at improving services and products, as well as to the operation and enhancement of chatbots and FAQ sites.

Ideal Candidate: No prior experience is required; we welcome those eager to take on new challenges alongside our team.

• Someone who enjoys talking to people and wants to help others, and who can work collaboratively as part of a team
• Individuals with a desire to grow, who actively seek out new knowledge and embrace change with a positive attitude
• Candidates who are proficient in basic computer operations and keyboard typing

Preferred Experience, Skills, and Abilities

• Experience in customer-facing roles, such as in-person customer service or call centers
• Work experience at companies focused on e-commerce sites or in the apparel industry

Company Name: PLST Co., Ltd.

Employment Type: Contract Employee

*Employment contracts may be renewed based on the company’s operational needs and the employee’s performance (no automatic renewal).
*There is no upper limit on contract renewals (in terms of total duration or number of renewals).

Annual Income

• Annual Salary Range: 3.49 million yen – 4.71 million yen (Monthly Salary: 230,000 yen – 310,000 yen)
• Allowances: Commuting allowance, overtime pay, etc. (*All subject to company regulations)
• Bonuses: Semi-annual bonuses twice a year, year-end bonus (eligibility and amount determined based on company performance and performance evaluations)
• Promotions twice a year (determined based on performance evaluations)

*Salary will be determined based on company regulations, taking into account your previous annual income and experience, and is not limited to the figures listed above.

Working Hours

8:30 a.m. to 6:00 p.m.
*1.5-hour break. 8 hours of actual work.

Days Off and Leave

Full two-day weekend (Saturday and Sunday)
*National holidays, year-end and New Year’s holidays
*Annual paid leave, special leave (including leave for weddings and bereavement), and childcare and family care leave systems, etc.
*In addition to paid leave, special leave is granted in the first and second halves of the fiscal year (the number of days granted varies depending on employment status and the company to which you belong)

Insurance Coverage

Social Insurance (Health Insurance, Employees’ Pension Insurance, Employment Insurance, Workers’ Compensation Insurance, Long-Term Care Insurance)

Employee Benefits

Employee Stock Ownership Plan, Mutual Aid Association, Partnered Welfare Programs, Employee Discount Program, Cafeteria, Dedicated Shuttle Bus (for commuting to the Ariake Office), Motorcycle and Bicycle Commuting Allowed

Other

• Our company actively recruits mid-career professionals across various Group companies (Fast Retailing, UNIQLO, GU, etc.). We would appreciate it if you could review the information below and consider applying.
• You may apply to multiple companies within the Fast Retailing Group simultaneously. However, please note that even if the selection process proceeds at multiple companies, you can only advance to the final selection stage for one position at a time.
• Based on your submitted resume and interview performance, we may contact you to discuss other positions at different companies within the Fast Retailing Group.
• Measures Against Secondhand Smoke: Smoking is generally prohibited on the premises and indoors, and we do not have designated smoking rooms. (Smoking is prohibited during working hours, including break times.)

Ariake Headquarters: 1-6-7 Ariake, Koto-ku, Tokyo, UNIQLO CITY
*The location of your work is subject to change to a location designated by the company.