■Department Overview:
PLST offers high-quality, versatile clothing that can be worn every day at affordable prices, featuring silhouettes and designs that flatter the wearer, as well as comfortable fabrics and patterns.
The Customer Center is responsible for operating the call center and delivering customer service, with the goal of visualizing customer feedback and leading business transformation and implementation by engaging relevant departments.

■Job Description:
You will be responsible for call center operations, responding to customer inquiries received via our phone support and online store. Specifically, your duties will include the following:
・Providing customer service and handling inquiries via phone, chat, and email
・Initiating and implementing improvement activities to resolve issues and enhance service and product quality based on customer feedback
・ Training team members to achieve customer satisfaction
*The Job Description is subject to change within the scope of duties related to each department at headquarters due to department transfers or organizational changes.

■ Career Path
・You will deepen your understanding of our products and services while preparing for customer-facing roles, after which you will begin handling customer inquiries. Even after you start, experienced staff will be on hand to support you, providing a supportive environment where you can work with confidence.
・In addition to enhancing your expertise and customer service skills, you will have the opportunity to advance to a position responsible for mentoring subordinates in the future. Furthermore, beyond customer service, you will have opportunities to actively contribute to initiatives aimed at improving services and products, as well as to the operation and enhancement of chatbots and FAQ sites.

■ Ideal Candidate: No prior experience is required; we welcome those eager to take on new challenges alongside our team.
・Individuals who enjoy talking to people and want to help others, and who can work collaboratively as part of a team
・Individuals who are eager to grow, actively seek to acquire new knowledge, and embrace change with a positive attitude
・Basic computer skills and keyboard proficiency

■Preferred Experience, Skills, and Abilities
・Experience in customer-facing roles, such as in-person customer service or call centers
・Work experience at companies focused on e-commerce sites or in the apparel industry

■Company Name: PLST Co., Ltd.

■Employment Type: Contract Employee
*Employment contracts may be renewed based on the company’s operational needs and the employee’s performance (no automatic renewal)
*There is no upper limit on contract renewals (in terms of total duration or number of renewals).

■Annual Salary
・Annual Salary Range: 3.49 million yen – 4.71 million yen (Monthly Salary: 230,000 yen – 310,000 yen)
・Allowances: Commuting allowance, overtime pay, etc. (*All subject to company regulations)
・Bonuses: Semi-annual bonuses twice a year, year-end bonus (eligibility and amount determined based on company performance and performance evaluations)
・Promotions twice a year (determined based on performance evaluations)
*Salary will be determined based on company regulations, taking into account your previous annual income and experience, and is not limited to the figures listed above.

■ Working Hours
8:30 a.m. to 6:00 p.m.
*1.5-hour break. 8 hours of actual work.

■ Days Off and Leave
Full two-day weekend (Saturday and Sunday)
*National holidays and year-end/New Year holidays
*Annual paid leave, special leave (including leave for weddings and funerals), and childcare/family care leave systems, etc.
*In addition to paid leave, special leave is granted in the first and second halves of the fiscal year (the number of days granted varies depending on employment status and the company to which you belong)

■Insurance Coverage
Social Insurance (Health Insurance, Employees’ Pension Insurance, Employment Insurance, Workers’ Compensation Insurance, Long-Term Care Insurance)

■Employee Benefits
Employee Stock Ownership Plan, Mutual Aid Association, Partnered Welfare Programs, Employee Discount Program, Cafeteria, Dedicated Shuttle Bus (for commuting to the Ariake Office), Motorcycle and Bicycle Commuting Allowed

■Other
・Our company actively recruits mid-career professionals across various Group companies (Fast Retailing, UNIQLO, GU, etc.). We would appreciate it if you could review the information below and consider applying.
- You may apply to multiple companies within the Fast Retailing Group simultaneously. However, please note that even if the selection process proceeds at multiple companies, you can only advance to the final selection stage for one position at a time.
- Based on your submitted resume and interview evaluations, we may suggest other companies or positions within the Fast Retailing Group.
・Measures Against Secondhand Smoke: As a general rule, smoking is prohibited on company premises and indoors; we do not have designated smoking rooms. (Smoking is prohibited during working hours, including break times.)

Ariake Headquarters: 1-6-7 Ariake, Koto-ku, Tokyo, UNIQLO CITY
*Your location is subject to change as determined by the company.