■Department Overview:
Since its founding, UNIQLO has driven transformation in its business, services, and products by making "customer feedback" the starting point for everything. We positioned the Customer Center, where this feedback converges, directly under management. This structure enables our employees to hear customer voices firsthand and promptly convey them to executives and relevant departments. Now, enhanced by digital capabilities, this foundation is evolving to enable simultaneous, globally consistent transformation across all locations.

■Job Description:
You will be responsible for call center operations, including responding to customer feedback received through phone inquiries and the online store. Specifically, the following duties are planned:
・Customer service and inquiry handling via phone, chat, and email
・Initiating and implementing improvement activities based on customer feedback to solve issues and enhance service/product quality
・Developing team members to achieve customer satisfaction

*The Job Description may change within the scope of tasks related to each department at headquarters due to department transfers or organizational changes.

■Career Path
・A 1.5-month training program is scheduled after joining. You will deepen your understanding of products and services while preparing for customer-facing duties, then begin handling customer interactions. Even after starting, experienced staff will provide close support, ensuring a secure environment for you to focus on your work.
・Beyond enhancing your expertise and skills in customer service, you can advance to positions responsible for developing subordinates. Opportunities also exist to actively contribute to service and product improvement initiatives, as well as the operation and enhancement of Chatbot and FAQ sites.

■Desired Candidate Profile: Experience is not required; we welcome individuals eager to take on challenges alongside new teammates.
・Individuals who enjoy interacting with people and want to help others, capable of advancing work through team collaboration
・Motivated to grow, actively absorbs new knowledge, and embraces change and transformation positively
・Basic computer skills and keyboard input proficiency

■Preferred Experience, Skills, and Abilities
・Experience in customer-facing roles such as in-person customer service or customer center operations
・Work experience at companies focused on e-commerce sites or in the apparel industry

■Company Name: UNIQLO Co., Ltd.

■Employment Type: Full-time Employee (Regional position; no relocations required)

■Annual Salary
・Annual Salary Range: ¥3.87 million - ¥4.95 million (Monthly Salary: ¥250,000 - ¥320,000)
・Allowances: Commuting allowance, overtime allowance, etc. (※All subject to company regulations)
・Bonuses: Semi-annual bonuses twice a year, year-end bonus (Payment and amount determined based on company performance and personnel evaluation)
・Promotions twice a year (determined based on performance evaluation)
*Determined based on company policy, considering previous annual income and experience, not limited to the above

■Working Hours
8:30 AM - 6:00 PM / 11:00 AM - 8:30 PM (90-minute break)
*Shift schedules will determine which time slot applies

■Holidays & Leave
Two days off per week
※Generally two days off per week; workdays and days off follow the shift schedule
※Working days and hours are negotiable
※Annual paid leave, special/bereavement leave, childcare/nursing care leave systems, etc.
※Special leave granted in the first and second halves of the year, separate from paid leave (number of days granted varies by employment type and affiliated company)

■Insurance Coverage
Social Insurance (Health Insurance, Employees' Pension Insurance, Employment Insurance, Workers' Accident Compensation Insurance, Long-Term Care Insurance)

■Employee Benefits
Employee stock ownership program, mutual aid association, affiliated welfare programs, employee discount system, cafeteria, dedicated shuttle bus (for commuting to Ariake Office), defined contribution pension plan (full-time employees only), motorcycle/bicycle commuting allowed

■Other
・Our company actively recruits mid-career hires across various group entities (Fast Retailing, UNIQLO, GU, etc.). We encourage you to review the following information before considering your application.
- You may apply to multiple companies within the Fast Retailing Group simultaneously. However, please note that even if you progress in the selection process for multiple companies, you can only advance to the final selection stage for one position at a time.
- Based on your submitted resume and interview evaluations, we may discuss opportunities with other group companies or positions within the Fast Retailing Group.
・Passive Smoking Countermeasures: Smoking is prohibited on the premises and indoors. No designated smoking rooms are provided. (Smoking is prohibited during working hours, including break times.)

Yamaguchi Headquarters: 10717-1 Sayama, Yamaguchi City, Yamaguchi Prefecture
*Location may be changed to a location designated by the company.