■Department Overview:
Since its founding, UNIQLO has driven innovation in its business, services, and products by placing “customer feedback” at the center of everything we do. We have positioned our Customer Center—where this feedback is gathered—directly under corporate management, building a foundation that enables our employees to listen directly to customers and promptly convey their feedback to executives and relevant departments. With the addition of digital capabilities, this foundation is evolving to enable simultaneous, standardized transformation across all global locations.

■Job Description:
You will be responsible for call center operations, including responding to customer inquiries received via our phone support lines and online store. Specifically, your duties will include the following:
・Providing customer service and responding to inquiries via phone, chat, and email
・Initiating and implementing improvement activities to resolve issues and enhance service and product quality based on customer feedback
・ Training team members to achieve customer satisfaction

*The Job Description is subject to change within the scope of duties related to each department at headquarters due to department transfers or organizational changes.

■ Career Path
・A 1.5-month training program is scheduled upon joining the company. After deepening your understanding of our products and services and preparing for customer service duties, you will begin handling customer inquiries. Even after you start, experienced staff will be on hand to support you, providing a supportive environment where you can work with confidence.
・In addition to enhancing your expertise and skills in customer service, you will have the opportunity to advance to a position responsible for mentoring subordinates in the future. Furthermore, beyond customer service, you will have opportunities to actively contribute to initiatives aimed at improving services and products, as well as to the operation and enhancement of chatbots and FAQ sites.

■ Ideal Candidate: No prior experience is required; we welcome those eager to take on new challenges alongside our team.
・Individuals who enjoy talking to people and want to help others, and who can work collaboratively as part of a team
・Individuals with a desire to grow, who actively absorb new knowledge and view change and transformation in a positive light
・Basic computer skills and keyboard proficiency

■Preferred Experience, Skills, and Abilities
・Experience in customer-facing roles, such as in-person customer service or call centers
・Work experience at companies focused on e-commerce sites or in the apparel industry

■Company Name: UNIQLO Co., Ltd.

■Employment Type: Full-time Employee (As this is a regional position, there will be no transfers requiring relocation)

■Annual Salary
・Annual Salary Range: 3.87 million yen – 4.95 million yen (Monthly Salary: 250,000 yen – 320,000 yen)
・Allowances: Commuting allowance, overtime pay, etc. (*All subject to company regulations)
・Bonuses: Semi-annual bonuses twice a year, year-end bonus (eligibility and amount determined based on company performance and performance evaluations)
・Promotions twice a year (determined based on performance evaluations)
*Salary will be determined based on company regulations, taking into account your previous annual income and experience, and is not limited to the figures listed above.

■ Working Hours
8:30 AM–6:00 PM / 11:00 AM–8:30 PM (90-minute break)
*The specific shift will be determined according to the work schedule

■ Days Off and Leave
Two-day weekend
*In principle, there are two days off per week; workdays and days off are determined by your shift schedule
*Working days and hours are negotiable
*Annual paid leave, special leave (including leave for weddings and bereavement), and childcare and nursing care leave systems, etc.
*In addition to paid leave, special leave is granted in the first and second halves of the fiscal year (the number of days granted varies depending on employment status and the company to which you belong)

■Insurance Coverage
Social Insurance (Health Insurance, Employees’ Pension Insurance, Employment Insurance, Workers’ Compensation Insurance, Long-Term Care Insurance)

■Employee Benefits
Employee Stock Ownership Plan, Mutual Aid Association, Partnered Welfare Programs, Employee Discount Program, Cafeteria, Dedicated Shuttle Bus (for commuting to the Ariake Office), Defined Contribution Pension Plan (full-time employees only), Motorcycle and bicycle commuting allowed

■Other
・Our company actively recruits mid-career professionals across various Group companies (Fast Retailing, UNIQLO, GU, etc.). We would appreciate it if you could review the information below and consider applying.
- You may apply to multiple companies within the Fast Retailing Group simultaneously. However, please note that even if the selection process proceeds at multiple companies, you can only advance to the final selection stage for one position at a time.
- Based on your submitted resume and interview evaluations, we may contact you to discuss opportunities at other companies or for other positions within the Fast Retailing Group.
・Secondhand Smoke Policy: Smoking is prohibited on the premises and indoors; we do not have designated smoking rooms. (Smoking is prohibited during working hours, including break times.)

Yamaguchi Headquarters: 10717-1 Sayama, Yamaguchi City, Yamaguchi Prefecture
*The location is subject to change as determined by the company.