■ Department Overview:
Since its founding, UNIQLO has been transforming its businesses, services and products based on the "voice of the customer. We have positioned the customer center, where the voices of our customers are gathered, directly under the management of the company, and have been building a foundation for our employees to listen directly to the voices of our customers and deliver them to the management and related departments in a timely manner. With the addition of the power of digital technology, we are evolving into a foundation that enables transformation at all global locations, simultaneously, and at the same level.

■ Job Description:
This position will be in charge of call center operations, etc., responding to customer feedback over the phone and through the online store. Specific duties will include the following.
Customer service and inquiry response by phone, chat, and email.
Provide customer service and respond to customer inquiries by phone, chat, and email.
Training team members to achieve customer satisfaction.

Job Descriptions are subject to change within the scope of work related to each department of the headquarters due to departmental changes or reorganization.

Career path
・Training for 1.5 months is scheduled after your employment. While deepening your understanding of our products and services, you will be prepared for customer service duties before starting to deal with customers. After the start of customer service, experienced staff members will support you in close proximity, so you can work in an environment where you can work with confidence.
In addition to enhancing your expertise and skills in customer service, you will be able to move up to a position where you will be responsible for training your subordinates in the future. In addition to customer service, you will also have the opportunity to be actively involved in communicating service and product improvements, as well as operating and improving the Chatbot and FAQ site.

The ideal candidate is someone who is willing to take on new challenges with new colleagues, regardless of experience.
The ideal candidate will have the ability to work well in a team environment and be willing to work with others.
A person who has a desire to grow, actively absorbs new knowledge, and has a positive attitude toward change and innovation.
Basic computer operation and keyboard typing skills.

■Welcome experience, skills and abilities
Experience in face-to-face customer service, customer centers, etc.
Experience working for an e-commerce company or in the apparel industry

Company name: UNIQLO Inc.

Employment Status: Permanent (No relocation will be required as this is a regional position)

■Annual salary
Annual salary range: 3.87-4.95 million yen (monthly salary: 250,000-320,000 yen)
Commuting allowance, overtime allowance, etc. (*All in accordance with company regulations)
Bonuses: Semiannual bonus twice a year, year-end bonus (whether or not to be paid and the amount will be decided according to the company's performance and personnel evaluation)
Promotion: Twice a year (determined according to personnel evaluation)
(Not limited to the above, but will be determined based on our company's rules and regulations in consideration of annual salary and experience in previous jobs.

Working hours
8:30-18:00/11:00-20:30 (90-minute break)
The hours of work are determined according to the shift.

Vacations and vacation
Two days off per week
In principle, two days off per week, but working days and holidays will be based on the shift.
*Consultation on working days and hours is available.
*Annual paid vacations, special/ congratulatory/condolence leave, childcare/nursing care leave system, etc.
In addition to paid vacations, special leave is granted in the first and second terms (the number of days granted varies depending on the employment status and the company to which the employee belongs).

Insurance
Social insurance (health insurance, employee pension, unemployment insurance, workers' accident compensation insurance, and nursing care insurance)

Benefits
Employee stock ownership system, Mutual aid association system, Affiliated welfare programs, Employee discount system, Cafeteria, Exclusive shuttle bus (for commuting to Ariake office), Defined contribution pension system (for regular employees only), Motorcycle and bicycle commuting available

■Others
We are actively recruiting mid-career workers for our group companies (Fast Retailing, UNIQLO, GU, etc.). We would appreciate it if you could also check the following and consider applying.
-You may apply to multiple companies within the Fast Retailing Group at the same time. However, please note that even if you are selected for multiple companies, you will only be able to advance to the final round for one position at a time.
-We will consider your resume, interview evaluation, and other factors in the selection process and may offer you a position in another Fast Retailing Group company.
Smoking is not permitted on the premises or indoors, and there are no smoking rooms. (Smoking is prohibited during working hours, including breaks.)

Yamaguchi Head Office: 10717-1, Sayama, Yamaguchi-shi, Yamaguchi
Location may be changed to a location determined by the company.