■Recruitment Background
"Change clothes, change common sense, change the world." This is the statement of the Fast Retailing Group. Through "clothes," an indispensable part of people's lives worldwide, we aim to become the most needed and beloved brand globally. Under the LifeWear concept, we sell unique products made with high-quality and functional materials at prices accessible to everyone, through an integrated process from material sourcing to planning, production, and sales.Our sales revenue reached 3 trillion yen within 40 years of founding, and we have set a long-term goal of 10 trillion yen. This means that sales growth itself is not the objective; rather, we aim to become a company that delivers services at a high level to meet customer needs and, alongside our corporate growth, contributes to making society better. We position the current period of transformation as our "Fourth Founding," and one driver of this transformation is the utilization of technology. We are seeking individuals who can join us in driving global digital transformation through the use of digital technology.

■Department Overview
The mission of the Digital Business Transformation Services Department is to define, build, and fully utilize future-oriented business systems from a customer-centric perspective, breaking down barriers between business and IT, headquarters and field operations, and real and virtual environments to drive tangible results.Our hallmark is handling the entire business and system transformation process end-to-end. While maintaining in-house control over core business design and system development, we actively collaborate with companies possessing world-leading technologies, advancing the adoption of new technologies, including AI.Our team comprises diverse, multinational members with backgrounds in project management, engineering, data science, and more. Each leverages their strengths, collaborating across teams and departments to achieve the best customer experiences, business growth, and employee development.
This team supports the entire IT infrastructure for our globally expanding physical stores and e-commerce operations, as well as the supporting systems at our global headquarters, all managed from our GHQ in Japan. We proactively address risks associated with business expansion, disaster risks, and changes in local regulations across countries. We build robust IT governance and operational frameworks to ensure customers can shop with confidence 24/7, 365 days a year, anywhere in the world.The Western Japan location, where this position is based, plays a crucial role in mitigating disaster risks for the GHQ by diversifying our Japanese locations between Tokyo and Osaka.

■Job Description
You will lead the stable operation of IT systems across all global brands within our group through IT system control, operational management, tracking of incident responses, and the implementation and operation of operational management tools.
Examples of the Job Description are listed below. Specific assignments will be determined based on skills and experience.
1. IT Service Operations Management
Design management processes (incident management, problem management, release management, IT asset management, etc.) primarily within the IT service operations domain, based on frameworks such as ITIL. Manage and improve the operational status of IT services across all global systems.Through continuous improvement of IT service quality, you will contribute to enhancing global customer satisfaction and business expansion. You will also lead the planning and project execution of thorough automation, efficiency improvements, quality enhancements, and risk reduction measures, aiming to optimize IT system operations company-wide.

2. System Management Tool Implementation and Operation
From an IT risk perspective, including information security and compliance, we plan, evaluate, build, and operate system management tools (system monitoring, privileged access management, etc.) that ensure IT services, as well as systems that achieve efficiency and automation in IT service operations management.When introducing system management tools, you will design system operation workflows anticipating tool implementation, and be responsible for tool design, introduction, training IT department members, ensuring adoption, operation, and improvement. Through these activities, you will contribute to the standardization, efficiency, and quality improvement of IT services globally.
*The Job Description may change within the scope of tasks related to each department within the headquarters due to department transfers or organizational changes.

■Career Path
In addition to expanding your scope of responsibility in system operations management, there are abundant opportunities to engage in the design and development of in-house systems, depending on your abilities, aptitude, and motivation. Opportunities to excel are expanding not only within Japan but also at overseas locations.

■Required Experience, Skills, and Abilities
・ITIL Foundation certification and at least 5 years of experience in process design, implementation, operational management, evaluation, and improvement within IT service management, primarily in the Service Operation domain
・Experience in designing, implementing, operating, and improving system management tools such as system monitoring and authentication infrastructure
・3+ years of experience in IT system design, development, operation, and improvement
・Practical experience with any of the following IT systems
　- Project Management (PM) for information system development projects
　- Information system security
　- System infrastructure design and construction using cloud platforms such as AWS/GCP
・Fluent communication skills in Japanese (JLPT N2 or higher)
・Willingness to proactively engage in a work environment where English is used daily ※Current fluency or practical experience is not required.

■Preferred Experience, Skills, and Abilities
・Advanced certifications in ITSM/ITIL
・Project management certifications (PMP/Prince2, etc.)
・Security-related certifications (CISSP, etc.)
・Experience implementing, maintaining, and operating high-availability and high-security systems
・Experience implementing, maintaining, and operating CI/CD tools
・Business-level English proficiency (TOEIC score of 700 or higher as a guideline)

■Company Name
Fast Retailing Co., Ltd.

■Employment Type
Full-time employee (indefinite term, with a 3-month probationary period)

■Annual Salary
・Annual Salary Range: ¥7.04 million - ¥15 million (Monthly Salary: ¥440,000 - ¥830,000)
・Allowances: Commuting allowance, overtime allowance, etc. (※All subject to company regulations)
・Bonuses: Semi-annual bonuses twice a year, year-end bonus (Payment and amount determined based on company performance and personnel evaluation)
・Promotions twice a year (determined based on performance evaluation)
*Salary will be determined based on company policy, taking into account your previous annual income and experience, in addition to the above.

■Working Hours
Flextime system or managerial/supervisory role
・Flextime system
Standard daily working hours: 8 hours, Break: 1 hour
Core hours: 9:00 AM to 2:00 PM
Flexible time: 6:00 AM to 9:00 AM and 2:00 PM to 8:00 PM (Overtime work may occur)

・Supervisory employees
Based on the working hours of the assigned department, determined by the employee

■Holidays & Leave
Two days off per week (Saturdays and Sundays; national holidays are workdays) Annual paid leave, special/bereavement leave, childcare/nursing care leave systems, etc.
※Special leave granted separately from paid leave in the first and second halves of the year (number of days varies by employment type and company)

■Insurance Coverage
Social Insurance (Health Insurance, Employees' Pension Insurance, Employment Insurance, Workers' Accident Compensation Insurance, Long-Term Care Insurance)

■Employee Benefits
Employee stock ownership program, mutual aid association, affiliated welfare programs, employee discount system, cafeteria, dedicated shuttle bus (for commuting to Ariake Office), defined contribution pension plan

■Other
・Our company actively recruits mid-career hires across group companies (Fast Retailing, UNIQLO, GU, etc.). We encourage you to review the following and consider applying.
- You may apply to multiple companies within the Fast Retailing Group simultaneously. However, please note that even if you progress in the selection process for multiple companies, you can only advance to the final selection stage for one position at a time.
- Based on your submitted resume and interview evaluations, we may discuss opportunities with other group companies or positions within the Fast Retailing Group.

・Secondhand smoke countermeasures: Smoking is prohibited on the premises and indoors. No designated smoking rooms are provided. (Smoking is prohibited during working hours, including breaks.)

(Tokyo) Ariake Headquarters: UNIQLO CITY, 1-6-7 Ariake, Koto-ku, Tokyo
*Shuttle buses operate from Shimbashi, Oimachi, Toyosu, and Kokusai-Tenjijo stations.
*Location may be changed to a location designated by the company, including overseas locations.