Recruitment Background

“Changing clothes, changing common sense, changing the world.” This is the Fast Retailing Group’s mission statement. Through “clothing”—an indispensable part of people’s lives around the world—we aim to become the world’s most needed and beloved brand. Based on the LifeWear concept, we utilize an integrated process spanning from material sourcing to planning, production, and sales to offer unique products made with high-quality and functional materials at prices accessible to everyone.Our revenue has reached 3 trillion yen in the 40 years since our founding, and we have set a long-term goal of 10 trillion yen in revenue. This does not mean that revenue growth is an end in itself; rather, it reflects our commitment to providing the highest level of service our customers seek and becoming a company that improves society as we grow. We view the current period of transformation as our “Fourth Founding,” and one of the drivers of this transformation is the utilization of technology. We are seeking individuals who can join us in driving global digital transformation through the use of technology.

Department Overview

The mission of the hiring department, the “Digital Business Transformation Services Department,” is to create results by defining, building, and ensuring the full utilization of future-oriented business systems—all from a customer-centric perspective—without barriers between business operations and IT, headquarters and the field, or the physical and virtual worlds.A key feature of our department is that we handle the entire end-to-end process of business and system transformation. While we maintain in-house control over the core aspects of business process design and system development, we also actively collaborate with companies possessing world-leading technologies to drive the adoption of new technologies, including AI.Our organization consists of a multinational team with diverse backgrounds—including project managers, engineers, and data scientists. Each member leverages their individual strengths to collaborate across team and departmental boundaries, prioritizing the delivery of the best customer experience, business growth, and employee development.
From our global headquarters (GHQ) in Japan, this team supports the IT systems for our globally operating retail stores and e-commerce platforms, as well as the entire IT infrastructure at our global headquarters that underpins them. We proactively identify risks associated with business expansion, disaster risks, and changes in legal regulations across countries, and are building an IT governance and operational framework that ensures customers can enjoy shopping with peace of mind 24 hours a day, 365 days a year, worldwide.The West Japan location, where this position is based, plays a critical role in mitigating disaster risks at our headquarters by serving as one of our two Japanese locations, alongside the Tokyo office.

Job Description

You will lead the stable operation of IT systems across all of our Group’s global brands through IT system controls, operational management, tracking of incident responses, and the implementation and operation of operational management tools.
Examples of the Job Description are listed below. Specific assignments will be determined based on your skills and experience.
1. IT Service Operations Management
Based on frameworks such as ITIL, you will design management processes primarily focused on the IT service operations domain (incident management, problem management, release management, IT asset management, etc.) and manage and improve the operational status of IT services across all global systems.Through continuous improvement of IT service quality, you will contribute to enhancing global customer satisfaction and expanding our business. Additionally, with the goal of optimizing IT system operations across the entire company, you will lead the planning and implementation of projects aimed at thorough automation, efficiency improvements, quality enhancement, and risk mitigation.

2. Implementation and Operation of System Management Tools
From the perspective of IT risks—including information security and compliance—we plan, evaluate, build, and operate system management tools (such as system monitoring and privileged access management) that ensure IT service reliability, as well as systems that streamline and automate IT service operations management.When implementing system management tools, you will be responsible for designing system operational processes with tool implementation in mind, as well as for the design, implementation, training of IT staff, adoption, operation, and improvement of the tools. Through these activities, you will contribute to the standardization, efficiency, and quality improvement of IT services on a global scale.
*The Job Description may change within the scope of duties related to each department of the headquarters due to department transfers or organizational changes.

Career Path

In addition to expanding your area of responsibility in system operations management, there are abundant opportunities to be involved in the design and development of in-house systems, depending on your abilities, aptitude, and motivation. Opportunities to play an active role are expanding not only in Japan but also at overseas locations.

Required Experience, Skills, and Abilities

• ITIL Foundation certification, and at least 5 years of experience in process design, implementation, operational management, evaluation, and improvement related to IT service management, primarily in the Service Operation domain
• Experience in the design, implementation, operation, and improvement of system management tools, such as system monitoring and authentication infrastructure
• At least 3 years of experience in the design, development, operation, and improvement of IT systems
• Practical experience with any of the following IT systems
• Project Manager (PM) for information system development projects
• Information system security
• Design and implementation of system infrastructure using cloud platforms such as AWS or GCP
• Ability to communicate fluently in Japanese (JLPT N2 or higher)
• Candidates who are willing to actively engage in a work environment where English is used on a daily basis *Fluency or prior work experience in English is not required at this time.

Preferred Experience, Skills, and Abilities

• Advanced ITSM/ITIL-related certifications
• Project management certifications (PMP, Prince2, etc.)
• Security-related certifications (e.g., CISSP)
• Experience implementing, maintaining, and operating high-availability and high-security systems
• Experience in implementing, maintaining, and operating CI/CD tools
• Business-level English proficiency (TOEIC score of 700 or higher is a guideline)

Company Name

Fast Retailing Co., Ltd.

Employment Type

Full-time Employee (Permanent, with a 3-month probationary period)

Annual Salary

• Annual Salary Range: 7.04 million to 15 million yen (Monthly Salary: 440,000 to 830,000 yen)
• Allowances: Commuting allowance, overtime pay, etc. (*All subject to company regulations)
• Bonuses: Semi-annual bonuses twice a year, year-end bonus (eligibility and amount determined based on company performance and performance evaluations)
• Promotions twice a year (determined based on performance evaluations)

*Salary will be determined based on company regulations, taking into account your previous annual income and experience, and is not limited to the figures above.

Working Hours

Flexible work hours or managerial/supervisory roles

• Flexible work schedule

Standard daily working hours: 8 hours; Break: 1 hour
Core hours: 9:00 a.m. to 2:00 p.m.
Flexible hours…6:00 a.m.–9:00 a.m. and 2:00 p.m.–8:00 p.m. Overtime may be required

• Supervisors

Based on the working hours of the employee’s department, with the decision left to the employee

Holidays and Leave

Two days off per week (Saturdays and Sundays; national holidays are considered workdays). Annual paid leave, special leave and bereavement leave, childcare and family care leave systems, etc.
*In addition to paid vacation, special leave is granted in the first and second halves of the fiscal year (the number of days granted varies depending on employment status and the company to which the employee belongs)

Insurance Coverage

Social Insurance (Health Insurance, Employees’ Pension Insurance, Employment Insurance, Workers’ Compensation Insurance, Long-Term Care Insurance)

Employee Benefits

Employee stock ownership plan, mutual aid association, partner welfare programs, employee discount program, cafeteria, dedicated shuttle bus (for commuting to the Ariake office), defined contribution pension plan

Other

• We are actively hiring mid-career professionals across various Group companies (Fast Retailing, UNIQLO, GU, etc.). We would appreciate it if you could review the information below and consider applying.
• Within the Fast Retailing Group, you may apply to multiple companies simultaneously. However, please note that even if the selection process proceeds at multiple companies, you can only advance to the final selection stage for one position at a time.
• Based on your submitted resume and interview evaluations, we may contact you to discuss other positions at different companies within the Fast Retailing Group.

• Secondhand Smoke Policy: Smoking is prohibited on the premises and indoors; we do not have designated smoking rooms. (Smoking is prohibited during working hours, including break times.)

(Tokyo) Ariake Headquarters: 1-6-7 Ariake, Koto-ku, Tokyo, UNIQLO CITY
*Shuttle buses operate from Shimbashi, Oimachi, Toyosu, and Kokusai-Tenjijo Stations.
*Your location may be changed to a location designated by the company, including overseas locations.