Recruitment Background

UNIQLO UNIFORM is a service that sells UNIQLO products to corporations and organizations under the concept, “Transforming UNIQLO’s LifeWear into new uniforms.” LifeWear aims to make everyday life more comfortable through clothing crafted with a commitment to material quality, durability, functionality, and comfort.These values are highly regarded across a wide range of work environments—including office work, outdoor labor, sales and customer service, and event management—and the use of UNIQLO products as uniforms is expanding.
In recent years, inquiries from companies, schools, and various organizations have been increasing daily, and the business is entering a phase of significant growth. We are currently seeking an Inside Sales Assistant to handle inquiries from customers considering school uniforms, sports uniforms, and other options, listening to their needs while developing concrete proposals and bringing projects to fruition. This is a rewarding position where you’ll hear directly from customers and support a wide range of clients—including schools, sports teams, and companies—in creating their uniforms.
Please click here for details on the UNIQLO UNIFORM business and examples of actual implementations.
https://www.uniqlo.com/customize/tairyo/

Department Overview

The UNIQLO UNIFORM business is part of UNIQLO’s Uniform & Customization Division, alongside the Olympic and Paralympic business—which promotes partnerships with the Swedish Olympic and Paralympic teams—and the UTme! business, which allows customers to easily create original T-shirts and tote bags.
Working in tandem with UNIQLO’s e-commerce services, we deliver new value through services tailored to each individual and corporate customer.

Job Description

You will lead the entire process—from gathering requirements to delivery—for corporate and organizational customers (such as schools) who have inquired about UNIQLO UNIFORM. Specifically, for projects where an order has been confirmed, you will lead the tasks listed in (2) through (5).
(1) Sales Activities: For customers who contact us expressing interest in a business meeting, you will carefully inquire via email or other means about the background of their request and their specific needs, such as intended use. Based on this, you will propose the best solutions from UNIQLO’s product lineup, including the most suitable items, optimal functional features (such as HEATTECH or BLOCKTECH), and design options (such as logo printing methods).
(2) Order Processing: Once the customer decides to place an order, they will place it via our e-commerce site.
(3) Inventory Verification and Allocation: You will collaborate with multiple internal departments—including those responsible for product planning and inventory control—to secure the inventory required to fulfill the customer’s order.
(4) Customization: We coordinate with partner factories both inside and outside the company to process the customizations requested by the customer (such as logo embroidery or printing).
(5) Management for Delivery and Payment

• To ensure delivery to the customer by the requested or agreed-upon deadline, you will notify the relevant department personnel regarding shipping and delivery.
• After delivery, you will handle the entire process, from confirming actual payment to providing post-delivery support.
• Since you’ll be interacting with customers interested in UNIQLO’s uniforms and customized products, you’ll gain a deep understanding of their needs and, by offering suggestions that exceed their expectations, you’ll be able to directly experience their gratitude.
• Since this is a company that continues to drive internal change based on customer feedback, you’ll be able to share the feedback you receive through your work not only within your own department but throughout the company, contributing to the creation of even better products and services for our customers.
• Since our clients are corporations and organizations, you will handle large-scale projects worth several million yen per order.

Required Experience, Skills, and Abilities

• Customer-oriented mindset and hospitality, with the ability to act from the customer’s perspective
• A proactive attitude toward identifying areas for improvement in daily operations and making positive changes
• Proactivity in actively pursuing the acquisition of new skills
• Basic proficiency in Excel (including basic functions such as SUM and data management), Outlook, Word, and PowerPoint

Preferred Experience, Skills, and Abilities

• Work experience using Photoshop and Illustrator
• Experience supporting e-commerce site operations or managing orders and inventory
• Work experience in the apparel industry

Company Name

UNIQLO Co., Ltd.

Employment Type

Contract Employee
*Employment contracts may be renewed based on the company’s operational needs and the employee’s performance (no automatic renewal).
*There is no upper limit on contract renewals (in terms of total duration or number of renewals).

Annual Salary

• Annual Salary Range: 3.49–4.40 million yen (Monthly Salary: 230,000–290,000 yen)
• Allowances: Commuting allowance, overtime pay, etc. (*All subject to company regulations)
• Bonuses: Semi-annual bonuses twice a year, year-end bonus (eligibility and amount determined based on company performance and performance evaluations)
• Promotions twice a year (determined based on performance evaluations)

*Salary will be determined based on company regulations, taking into account your previous annual income and experience, and is not limited to the figures listed above.

Working Hours

Standard working hours system
8 hours of actual work and 1-hour break between 7:00 a.m. and 6:00 p.m.
*Please contact us if you wish to work fewer than 8 hours per day.

Days Off and Leave

Two days off per week (Saturdays, Sundays, and national holidays; *During peak seasons, you may be required to work on national holidays and take compensatory time off on weekdays) Annual paid leave, special leave (including leave for weddings and bereavement), childcare and family care leave systems, etc.
*In addition to paid annual leave, special leave is granted in the first and second halves of the fiscal year (the number of days granted varies depending on employment status and the company to which you belong)

Insurance Coverage

Social Insurance (Health Insurance, Employees’ Pension Insurance, Employment Insurance, Workers’ Compensation Insurance, Long-Term Care Insurance)

Employee Benefits and Programs

Employee Stock Ownership Plan, Mutual Aid Association, Partnered Welfare Programs, Employee Discount Program, Cafeteria, Dedicated Shuttle Bus (for commuting to the Ariake Office)

Other

• Our company actively recruits mid-career professionals across various Group companies (Fast Retailing, UNIQLO, GU, etc.). We would appreciate it if you could review the information below and consider applying.
• Within the Fast Retailing Group, you may apply to multiple companies simultaneously. However, please note that even if the selection process proceeds with multiple companies, you can only advance to the final selection stage for one position at a time.
• Based on your submitted resume and interview performance, we may suggest other companies or positions within the Fast Retailing Group.

• Measures Against Secondhand Smoke: Smoking is generally prohibited on the premises and indoors, and we do not have designated smoking rooms. (Smoking is prohibited during working hours, including break times.)

Ariake Headquarters: 1-6-7 Ariake, Koto-ku, Tokyo, UNIQLO CITY
*Depending on business needs, you may be required to travel between offices.