■ Recruitment Background:
Since its founding, UNIQLO has been transforming its businesses, services, and products based on the "voice of the customer" as the starting point for all of its initiatives. We have positioned the customer center, where the voices of our customers are gathered, directly under management, and over the past three years we have moved to bring the center in-house to create a foundation that enables our employees to directly listen to the voices of our customers and deliver them to management and related departments in a timely manner. With the addition of the power of digital technology, we are evolving into a foundation to achieve transformation at all global locations, simultaneously, and at the same level.
We are looking for a leader candidate who will promote the creation of a global infrastructure to build the best customer experience in both real and digital aspects by utilizing the latest AI technology in the customer center.

■Department Overview
As an "information manufacturing and retailing company," we continue to transform ourselves by utilizing digital technology to capture customer needs. The customer center, where the voices of our customers around the world are gathered, serves as the starting point for "company transformation" to realize the best customer experience, and is responsible for leading cross-departmental projects.

■ Job Description:
We expect you to be responsible for global business transformation by utilizing the latest technologies such as AI to provide better service to our online store customers. Projects will be promoted in collaboration with internal and external partners. Specifically, the following tasks are expected
Operation and improvement of Chatbot and FAQ sites, and utilization of AI engines.
Lead and execute the project until the issues are resolved in cooperation with the EC division and IT department.
Roll out a customer center infrastructure system from Japan to the global market to improve operator efficiency, quality, and sophistication. You will also be involved in building an organization that achieves a high level of customer satisfaction in each country around the world.

Career Path
In addition to business transformation and structural reform, you will have the opportunity to gain experience in service improvement and business expansion projects based on customer feedback in the future.
As a business manager, you will lead the organization to create the best customer experience in the world.
Lead the organization to build the world's best customer experience as a business leader.
Depending on your ambitions and aptitude, we will consider intra-departmental transfers, internal transfers, and promotion to leadership positions.

Required Experience, Skills, and Abilities
Experience in building and operating Chatbot and AI (natural language processing)-based solutions
Experience in business operation and improvement through proactive use of CRM and Bi-tools
Experience in project management and leadership involving many internal and external parties
Design, problem finding, problem solving, and numerical analysis skills that capture business requirements
Ability to define requirements that correctly capture non-functional requirements and incorporate them into implementation, as well as the ability to execute requirements until they are incorporated into operations.

■Welcome experience, skills and abilities
Strong inquisitiveness to take the initiative in understanding and utilizing digital technology, including the latest technological advances.
Business English (reading and writing emails and documents, internal and external meetings, etc.)
Ability to speak multiple languages other than English and Japanese

Company Name
UNIQLO Corporation

Employment Type
Full-time employee (no fixed term, probationary period (3 months))

Annual salary
Annual salary range: 7.2 to 12.06 million yen (monthly salary: 450,000 to 670,000 yen)
Allowance: commuting allowance, overtime allowance depending on grade
Bonuses: Semiannual bonus twice a year, year-end bonus (payment or not and amount to be determined based on company performance and personnel evaluation)
Promotion: Twice a year (determined according to personnel evaluation)
(Not limited to the above, but will be determined in accordance with our company's regulations based on annual salary and experience in previous jobs.

Working hours
Flextime system or management supervisor
Flexible working hours: 8 hours per day, 1 hour break, core hours 9:00-14:00, flexible hours 6:00-9:00, 14:00-20:00, overtime work available
Managers and supervisors: Based on the working hours of their department and left to the employee's decision.

■Holidays and Vacations
2 days off per week (Saturdays, Sundays, and holidays are working days), special vacations (8 days each half year, in addition to paid vacations), paid vacation, congratulation or condolence leave

Insurance
Social insurance (health insurance, employee pension, unemployment insurance, workers' accident compensation insurance, nursing care insurance)

Benefits
Shareholding association, Mutual aid association, 401K, affiliated welfare programs, employee sales, cafeteria, private shuttle bus (for commuting to Ariake office)

■Others
We are actively recruiting mid-career professionals for our group companies (Fast Retailing, UNIQLO, GU, etc.). We hope you will also check the following and consider applying.
-You may apply to multiple companies within the Fast Retailing Group at the same time. However, please note that even if you are selected for multiple companies, you will only be able to advance to the final round for one position at a time.
-We will consider your resume, interview evaluation, and other factors in the selection process and may offer you a position in another Fast Retailing Group company.
Smoking is not permitted on the premises or indoors, and there are no smoking rooms or other smoking areas.

Ariake Headquarters: UNIQLO CITY, 1-6-7 Ariake, Koto-ku, Tokyo
Location may be changed to other locations as determined by the company, including overseas.