Recruitment Background

The Fast Retailing Group has adopted “Management that Responds to Customer Needs and Creates Customers” as the first principle of its management philosophy. As an organization reporting directly to senior management, the Customer Center operates its own domestic and international offices and is responsible for conveying customer feedback to management and relevant departments and ensuring it is reflected in decision-making.
The CS Infrastructure Team is building the foundation to transform the Customer Center from a mere inquiry-handling department into a profit center that contributes to revenue generation by taking customer needs as its starting point.
Currently, through the planning and development of an AI-powered customer service platform in collaboration with the IT department, we have been advancing the sophistication and efficiency of our customer service. Moving forward, we plan to further enhance and streamline the operations of the entire Customer Center—including through the use of AI agents—and create an environment where the entire department can focus even more on revenue generation initiatives driven by customer feedback. We are seeking a core member to lead and drive these efforts.

Department Overview

The Customer Center’s mission is to “lead transformation as the representative of customers worldwide, gaining a deep understanding of them to deliver optimal service.”The organization consists of: (1) the Call Center Team, which handles customer inquiries; (2) the Transformation Promotion Team, which identifies challenges and opportunities based on inquiry details, product reviews, store feedback, and social media comments, and incorporates these into company-wide decision-making; and (3) the CS Infrastructure Team, which builds the systems and infrastructure necessary to ensure the efficient and continuous operation of both teams. This opening is for the (3) CS Infrastructure Team.

Job Description

As a Business Transformation and Data Analysis Manager within the CS Infrastructure Team at the Customer Center, you will drive revenue generation by improving products and services through analyses that combine customer feedback with various data sources.
Specifically, your responsibilities will include the following:
(1) Proposing data analysis methods and planning the infrastructure (such as a platform for cross-analysis of customer feedback with purchase and behavioral data) that lead to product and service improvements and revenue-generating initiatives
(2) Leading customer feedback analysis (standardizing analytical axes across data collection channels, identifying sources of dissatisfaction)
(3) Defining requirements for the data infrastructure and data preparation necessary for analysis (in collaboration with the IT department and external partners)
(4) Managing and developing team members

Career Path

• Depending on your preferences, there may be opportunities to transfer to the company-wide data analysis team.
• While driving operational transformation at the Customer Center, you will deepen your understanding of the business as a whole and have the opportunity to take on team management responsibilities.
• You may also have the opportunity to engage in digital-driven transformations in other areas or work at overseas locations.

Required Qualifications: All of the following are required

• Experience planning and driving improvements to products and services based on data analysis (the type of organization—such as a business company or consulting firm—is not restricted)
• Ability to independently identify challenges, engage stakeholders, and drive initiatives through to successful outcomes
• Data analysis and visualization skills (Python, SQL, Tableau, etc.)
• Individuals who view IT technology not as an end in itself, but as a means to achieve business results

Preferred Qualifications

• Knowledge of designing and building data platforms and pipelines
• Experience managing a team with members
• Intermediate business English (sufficient to communicate via text and participate in internal meetings in English)

Company Name: UNIQLO Co., Ltd.

Employment Type: Full-time Employee

Annual Salary

• Annual Salary Range: 8.64–14.94 million yen (Monthly Salary: 540,000–840,000 yen)
• Allowances: Commuting allowance, overtime pay, etc. (*All subject to company regulations)
• Bonuses: Semi-annual bonuses twice a year, year-end bonus (eligibility and amount determined based on company performance and performance evaluations)
• Promotions twice a year (determined based on performance evaluations)

*Salary will be determined based on company regulations, taking into account your previous annual income and experience, and is not limited to the figures listed above.

Working Hours

Flexible work hours or managerial/supervisory position

• Flexible work schedule

Standard daily working hours: 8 hours; Break: 1 hour
Core hours: 9:00 a.m.–2:00 p.m.
Flexible hours…6:00–9:00 and 14:00–20:00; overtime work may occur

• Supervisors

Based on the working hours of the employee’s department; left to the employee’s discretion

Holidays and Leave

Two days off per week (Saturdays and Sundays; national holidays are workdays) Annual paid leave, special and bereavement leave, childcare and family care leave systems, etc.
*In addition to paid leave, special leave is granted in the first and second halves of the fiscal year (the number of days granted varies depending on employment status and the company to which the employee belongs)

Insurance Coverage

Social Insurance (Health Insurance, Employees’ Pension Insurance, Unemployment Insurance, Workers’ Compensation Insurance, Long-Term Care Insurance)

Employee Benefits

Employee Stock Ownership Plan, Mutual Aid Association, Partnered Welfare Programs, Employee Discount Program, Cafeteria, Dedicated Shuttle Bus (for commuting to the Ariake Office), Defined Contribution Pension Plan (full-time employees only)

Other

• Our company actively recruits mid-career professionals across various Group companies (Fast Retailing, UNIQLO, GU, etc.). We would appreciate it if you could review the information below and consider applying.
• Within the Fast Retailing Group, you may apply to multiple companies simultaneously. However, please note that even if the selection process proceeds with multiple companies, you can only advance to the final selection stage for one position at a time.
• Based on your submitted resume and interview performance, we may suggest other positions or companies within the Fast Retailing Group.
• Secondhand Smoke Policy: Smoking is prohibited on the premises and indoors; we do not have designated smoking rooms. (Smoking is prohibited during working hours, including break times.)

Ariake Headquarters: 1-6-7 Ariake, Koto-ku, Tokyo, UNIQLO CITY
*Your location may be changed to a location designated by the company, including overseas locations.