Background
We make all of our decisions based on customer feedback as the starting point of our business. The customer center, where customer feedback is gathered, is an important position, and over the past three years, we have been promoting the in-house production of customer centers, creating an environment in which employees can listen to customer feedback themselves and have their feedback delivered to management and related departments in a timely manner.
We are now able to visualize customer feedback in a timely manner, and we are looking for a leader candidate who can identify issues from this process and apply them to new product development and service improvement. The Global Head Quarter (GHQ), which reports directly to the executive officer, will lead the redesign of products and services (BPR) and the promotion of technology by facing local and global issues in products and services, starting from the customer's voice in more than 20 countries and regions.

■ Job Description: Collect, process, and analyze VOC data.
Design, build, and operate dashboards to identify and visualize business issues that lead to improved customer experience.
Design, construction, and operation of dashboards to identify business issues and visualize them to improve the customer experience.
Improvement of analysis by utilizing AI and other technologies
Promotion of measures in collaboration with related departments
*Duties are subject to change within the scope of work related to each department of the headquarters due to departmental transfers and organizational changes.

Career path
As the person in charge of analyzing data gathered at the Customer Center, including VOC, you will deepen your understanding of UNIQLO's business and the nature of information gathering and analysis that is required. As you deepen your understanding of customers, you will have opportunities to be involved in service improvement proposals, new service development, etc. Eventually, we would like to deepen your understanding of the business as a whole and entrust you with team management as a leader.
In the future, there is a possibility that you will become a data scientist who can enhance your expertise in this area and become a promoter of the company's data strategy.
In the future, you may be able to increase your expertise in this area and become a data scientist to drive the company's data strategy.

Required Experience, Skills, and Abilities
Experience in building and operating dashboards using data analysis tools (e.g. Tableau, Power BI, etc.)
Data extraction and processing skills using SQL
Logical thinking and problem-solving skills to understand business requirements in an abstract manner and to define specific visualization methods to solve problems
Ability to communicate within the department and with stakeholders in other departments in order to carry out projects.

Experience, skills, and abilities that are welcome
Business level English skills
Experience in customer center operations or customer support
Experience working for a company focused on e-commerce sites or in the apparel industry
Strong interest in the latest technologies, such as generative AI

Company name: UNIQLO Inc.
Employment Type: Full-time employee
Annual salary
Annual salary range: 7.2-14.94 million yen (monthly salary: 450,000-840,000 yen)
Commuting allowance, overtime allowance, etc. (*All in accordance with company regulations)
Bonuses: Semiannual bonus twice a year, year-end bonus (whether or not to be paid and the amount will be decided according to the company's performance and personnel evaluation)
Promotion: Twice a year (determined according to personnel evaluation)
(Not limited to the above, but will be determined based on our company's rules and regulations in consideration of annual salary and experience in previous jobs.

Working hours
Flextime system or management supervisor
Flextime system
Standard working hours per day ... 8 hours, break ... 1 hour
Core time ... 9:00 - 14:00
Flexible hours ... 6:00-9:00 and 14:00-20:00 with overtime

Supervisors
Based on the working hours of the department to which the employee belongs, and left to the employee's decision

Vacations and Vacations
2 days off per week (Saturdays, Sundays, and national holidays correspond to working days) Annual paid vacations, special/ congratulatory/condolence leave, childcare/nursing care leave system, etc.
In addition to paid vacations, special leave is granted in the first and second terms (the number of days granted varies depending on the employment status and the company to which the employee belongs).

Insurance
Social insurance (health insurance, employee pension, unemployment insurance, workers' accident compensation insurance, and nursing care insurance)

Benefits
Employee stock ownership system, Mutual aid association system, Affiliated welfare programs, Employee discount system, Cafeteria, Exclusive shuttle bus (for commuting to Ariake office), Defined contribution pension plan (for regular employees only)

Others
We are actively recruiting mid-career workers for our group companies (Fast Retailing, UNIQLO, GU, etc.). We hope you will also check the following and consider applying.
-You may apply to multiple companies within the Fast Retailing Group at the same time. However, please note that even if you are selected for multiple companies, you will only be able to advance to the final round for one position at a time.
-We will consider your resume, interview evaluation, and other factors in the selection process and may offer you a position in a different Fast Retailing Group company.

Smoking is not permitted on the premises or indoors, and there are no smoking rooms or other smoking areas.

Ariake Headquarters: UNIQLO CITY, 1-6-7 Ariake, Koto-ku, Tokyo
The location of the work site may require employees to come and go from one office to another for work-related reasons.