■Recruitment Background
The Fast Retailing Group operates under the management philosophy that “meets customer needs and creates new customers,” which is enshrined as the first principle of our corporate philosophy. To realize this, we base all our transformations and decision-making on customer feedback. The Customer Center is the department that engages directly with this feedback, which we gather from customers around the world.Precisely because this is such a critical organization, we have positioned it directly under management and operate it entirely in-house. This allows our employees to hear customer feedback directly, convey it promptly to executives and relevant departments, and foster an environment where management decisions are made based on customer feedback.
While the foundation for incorporating customer feedback into management is taking shape, we are seeking individuals who can join us in accelerating the identification of challenges, new product development, and service improvements.

■ Department Overview
・As an organization that embodies our management philosophy, the Customer Center’s mission is to “lead transformation as the representative of customers worldwide to deeply understand them and deliver optimal service.”To achieve this, we have two teams: (1) the Call Center Team, which engages directly with customers to listen to their concerns and needs, and (2) the Transformation Promotion Team, which comprehensively identifies challenges and opportunities based on call center interactions, e-commerce product reviews, in-store feedback, and social media comments, and reflects these insights into company-wide decision-making.This opening is for a position on the Transformation Promotion Team (2), specifically within the "Product Development" domain, which is the core of UNIQLO’s business.
・As UNIQLO Japan serves as the Global Headquarters (GHQ), we expect you to lead the development and improvement of products and services by identifying various challenges based on customer feedback gathered from over 20 countries and regions.

■ Job Description
・You will engage with every piece of feedback received from customers on a daily basis and use a customer-centric approach to inform UNIQLO’s product development decisions. After joining, you will serve as the lead for one of UNIQLO’s product categories—such as Women’s, Men’s, or Kids—and take end-to-end responsibility for the process from identifying challenges to implementing improvements.
・Drawing on a wide range of information—including customer feedback via phone, reviews on our e-commerce site, input from store staff, and broader market trends—you will formulate hypotheses regarding challenges with existing products and potential unmet needs. You will then design and conduct research, including interviews, to validate these hypotheses. From there, you will identify specific challenges, facilitate discussions and proposals with relevant internal departments, engage diverse stakeholders, and ultimately ensure that these insights are reflected in executive decision-making.
・You will be responsible for the entire global portfolio within your assigned category.
・In addition to your category responsibilities, you will also lead cross-functional global projects tailored to current challenges.

Examples of past initiatives
(1) Incorporation into Product Development and Improvement
・Developed the new "Soufflé Yarn" material by compiling and analyzing complaints regarding fabric and comfort → Collaborated with the Product Development Department to address feedback about "itchiness"
・Proposed updates to staple products → Led improvements to Airism innerwear specifications (length, neckline, functionality) and a reevaluation of the core selling points for HEATTECH Cashmere
(2) Improving the In-Store Experience
・Based on feedback regarding stress during store visits, we introduced self-checkout systems and improved fitting room specifications
・Identified complaints about the store environment as a company-wide issue and conducted air conditioning inspections and repairs at all stores
(3) Improving the e-commerce and digital experience
・Systematically identified inconveniences in the e-commerce experience and led efforts to improve functionality
・Improved the pre-order sales system
・Enhanced display of similar and successor products
・Implemented a status display that shows order status at a glance
・Implementation of an online exchange request feature that completes the process entirely online, etc.

*The Job Description may change within the scope of duties related to various headquarters departments due to department transfers or organizational changes

■ Career Path
・By listening directly to “customer feedback,” you will deepen your understanding of UNIQLO’s business itself. Building on the achievements of driving transformation with management involvement, you may have the opportunity to take on further challenges, such as transferring to departments more closely involved in business operations.
・Furthermore, as UNIQLO expands globally, you will have opportunities to collaborate with overseas offices, engage in global product development, and gather customer feedback, with the potential to work at overseas locations.

■Required Experience, Skills, and Abilities: All of the following are mandatory
・Experience in formulating hypotheses from a customer perspective regarding challenges and expected outcomes, delving deeper through information gathering and analysis, and engaging others to drive solutions or develop opportunities
・Experience in balancing the interests of diverse stakeholders and persistently and proactively driving initiatives forward, even when progress did not go as planned
・A professional ethos driven by a desire to improve society through one’s work and to provide better products and services to people around the world
・English proficiency necessary for business operations (at a level sufficient for daily conversation, email, and meetings)

■ Desirable Experience, Skills, and Abilities
・Interest in the apparel business (understanding what products and services customers seek) and the motivation to take the initiative and drive projects forward
・Experience leading projects on a global scale
・Experience leading the entire process—from designing and conducting quantitative surveys to analyzing results and providing feedback—to support management and product development decisions based on data

■Company Name
UNIQLO Co., Ltd.

■Employment Type
Full-time Employee (Permanent Position, with a 3-month probationary period)

■Annual Salary
・Annual Salary Range: 7.2–13.14 million yen (Monthly Salary: 450,000–730,000 yen)
・Allowances: Commuting allowance; overtime pay provided based on grade
・Bonuses: Semi-annual bonuses twice a year, year-end bonus (eligibility and amount determined based on company performance and performance evaluation)
・Promotions twice a year (determined based on performance evaluations)
*Salary will be determined based on our company regulations, taking into account your previous annual income and experience, and is not limited to the figures listed above

■ Working Hours
Flexible work hours or managerial/supervisory position
・Flexible Work Hours: Standard daily working hours of 8 hours, 1-hour break, core hours from 9:00 AM to 2:00 PM, flexible hours from 6:00 AM to 9:00 AM and 2:00 PM to 8:00 PM; overtime work may be required
・Supervisory staff: Working hours are generally based on the department’s schedule and are left to the employee’s discretion

■Holidays and Leave
Two days off per week (Saturdays and Sundays; national holidays are workdays), special leave (8 days granted per half-year, separate from paid leave), paid leave, and bereavement leave

■Insurance Coverage
Social Insurance (Health Insurance, Employees’ Pension Insurance, Employment Insurance, Workers’ Accident Compensation Insurance, Long-Term Care Insurance)

■Employee Benefits
Employee Stock Ownership Plan, Mutual Aid Association, 401(k), Partnered Employee Benefit Programs, Employee Discounts, Cafeteria, Dedicated Shuttle Bus (for commuting to the Ariake Office)

■Other
・We actively recruit mid-career professionals across our group companies (Fast Retailing, UNIQLO, GU, etc.). We would appreciate it if you could review the information below and consider applying.
- You may apply to multiple companies within the Fast Retailing Group simultaneously. However, please note that even if the selection process proceeds at multiple companies, you can only advance to the final selection stage for one position at a time.
- Based on your submitted resume and interview evaluations, we may suggest other positions or companies within the Fast Retailing Group.
・Measures against secondhand smoke: Smoking is generally prohibited on the premises and indoors, and we do not have designated smoking rooms.

Ariake Headquarters: 1-6-7 Ariake, Koto-ku, Tokyo, UNIQLO CITY
*Your location may be changed to a location designated by the company, including overseas locations.