Background
We make all of our decisions based on customer feedback as the starting point of our business. The customer center, where customer feedback is gathered, is an important position, and over the past three years, we have been working to bring it in-house, creating an environment in which employees can listen to customer feedback themselves and have it delivered to management and related departments in a timely manner.
We are now able to visualize customer feedback in a timely manner, and we are looking for a leader candidate who can identify issues from this process and apply them to new product development and service improvement. The Global Head Quarter (GHQ), which reports directly to the executive officer, will lead the redesign of products and services (BPR) and the promotion of technology in more than 20 countries and regions, using customer feedback as a starting point to confront local and global issues in products and services.

Job Description
The mission of this position is to develop products that create new customers by analyzing customer feedback collected at the customer center and by conducting market research to discover "what products customers really want" and "what new customers want" from a comprehensive and multifaceted perspective, leading to the discovery of healthy and latent needs. Our mission is to develop products that create new customers. You will lead the facilitation of decision-making across UNIQLO, starting from the voice of the customer.
You will be responsible for designing and leading market research methods appropriate to the country, culture, media, product characteristics, etc. You will also lead research based on the results of the survey to identify potential customer needs.
Based on the results of the research, you will also promote product development to create new customers through discussions with product-related departments and management.
The job description is subject to change within the scope of work related to each department of the headquarters as a result of departmental transfers or organizational changes.

Career Path
The Customer Center is a department that works closely with the Product Department (MD/Production/Design), Marketing, Management, and many other departments within the company, and you will participate in product development projects while understanding the business model.
In addition, as UNIQLO expands globally, there are many opportunities to work with overseas offices, develop products on a global scale, and be involved in the collection of opinions.

Required Experience, Skills, and Abilities: All of the following are required
Research skills to design market research appropriate to the country, culture, media, and product characteristics
Experience in product development and marketing on a global scale
Business level English skills (daily conversation, e-mail, meetings, business negotiations)

Experience, skills, and abilities that are welcome
Data aggregation skills
Ability to create data aggregation software (Tableau), etc.
Ability to moderate user interviews, etc.

Company name: UNIQLO Inc.
Employment Status: Full-time employee
Annual salary
Annual salary range: 7.2-14.94 million yen (monthly salary: 450,000-840,000 yen)
Commuting allowance, overtime allowance, etc. (*All in accordance with company regulations)
Bonuses: Semiannual bonus twice a year, year-end bonus (whether or not to be paid and the amount will be decided according to the company's performance and personnel evaluation)
Promotion: Twice a year (determined according to personnel evaluation)
(Not limited to the above, but will be determined based on our company's rules and regulations in consideration of annual salary and experience in previous jobs.

Working hours
Flextime system or management supervisor
Flextime system
Standard working hours per day ... 8 hours, break ... 1 hour
Core time ... 9:00 - 14:00
Flexible hours ... 6:00-9:00 and 14:00-20:00 with overtime

Supervisors
Based on the working hours of the department to which the employee belongs, and left to the employee's decision

Vacations and Vacations
2 days off per week (Saturdays, Sundays, and national holidays correspond to working days) Annual paid vacations, special/ congratulatory/condolence leave, childcare/nursing care leave system, etc.
In addition to paid vacations, special leave is granted in the first and second terms (the number of days granted varies depending on the employment status and the company to which the employee belongs).

Insurance
Social insurance (health insurance, employee pension, unemployment insurance, workers' accident compensation insurance, and nursing care insurance)

Benefits
Employee stock ownership system, Mutual aid association system, Affiliated welfare programs, Employee discount system, Cafeteria, Exclusive shuttle bus (for commuting to Ariake office), Defined contribution pension plan (for regular employees only)

Others
We are actively recruiting mid-career workers for our group companies (Fast Retailing, UNIQLO, GU, etc.). We hope you will also check the following and consider applying.
-You may apply to multiple companies within the Fast Retailing Group at the same time. However, please note that even if you are selected for multiple companies, you will only be able to advance to the final round for one position at a time.
-We will consider your resume, interview evaluation, and other factors in the selection process and may offer you a position in a different Fast Retailing Group company.

Smoking is not permitted on the premises or indoors, and there are no smoking rooms or other smoking areas.

Ariake Headquarters: UNIQLO CITY, 1-6-7 Ariake, Koto-ku, Tokyo
Location may be changed to other locations as determined by the company, including overseas.