Entry
Return
Marketing and Business Management
In charge of product development and marketing with VOC as the starting point (lead a series of activities from VOC utilization design to operation promotion)
Entry| Brand |  UNIQLO |
|---|---|
| Location |
Ariake Headquarters: UNIQLO CITY, 1-6-7 Ariake, Koto-ku, Tokyo Location may be changed to a location determined by the company, including overseas. |
| Update | May, 22 2025 |
Job Description
Background
UNIQLO makes various transformations and decisions based on customer feedback. We have positioned the customer center, which collects customer feedback, directly under management and have spent the past three years moving to internalize the customer center. As a result, we have created an environment in which our employees can directly listen to customer feedback and deliver it to management and related departments in a timely manner.
We are looking for a leader candidate who can identify issues and promote new product development and service improvement to accelerate the process. The successful candidate will be expected to discover various issues and lead the redesign of products and services (BPR) based on customer feedback gathered from more than 20 countries and regions in the Global Head Quarter (GHQ).
Department Overview
Our mission is to be the starting point for the development of products and services that create customers. In addition to analyzing customer feedback such as product reviews, inquiries from customers, and opinions from staff that are collected in the customer center, we conduct consumer surveys to gain a comprehensive and multifaceted understanding of "what products and services customers really want," which leads to the discovery of apparent and latent needs. Our research is designed to discover both apparent and latent needs.
■ Job Description
In addition to analyzing numerical data, you will lead the research and analysis that leads to UNIQLO's product development decisions from the customer's point of view, as the person who best understands the customer.
You will be in charge of one of the following product categories: women's, men's, or kids'.
You will be in charge of the entire process, from designing the most appropriate research methodology according to the characteristics of the business practices, culture, products, and media used in the country you are in charge of, to the actual research and involvement in product development through discussions with management and staff in product-related departments based on the results of the research.
The team will not be confined to a single department, but will involve multiple departments across the company, including MD, production, design, marketing, and other product-related departments.
Career Path
As UNIQLO expands globally, you will have the opportunity to be involved in collaboration with overseas offices, product development on a global scale, and gathering opinions, with the possibility of working at overseas offices.
UNIQLO makes various transformations and decisions based on customer feedback. We have positioned the customer center, which collects customer feedback, directly under management and have spent the past three years moving to internalize the customer center. As a result, we have created an environment in which our employees can directly listen to customer feedback and deliver it to management and related departments in a timely manner.
We are looking for a leader candidate who can identify issues and promote new product development and service improvement to accelerate the process. The successful candidate will be expected to discover various issues and lead the redesign of products and services (BPR) based on customer feedback gathered from more than 20 countries and regions in the Global Head Quarter (GHQ).
Department Overview
Our mission is to be the starting point for the development of products and services that create customers. In addition to analyzing customer feedback such as product reviews, inquiries from customers, and opinions from staff that are collected in the customer center, we conduct consumer surveys to gain a comprehensive and multifaceted understanding of "what products and services customers really want," which leads to the discovery of apparent and latent needs. Our research is designed to discover both apparent and latent needs.
■ Job Description
In addition to analyzing numerical data, you will lead the research and analysis that leads to UNIQLO's product development decisions from the customer's point of view, as the person who best understands the customer.
You will be in charge of one of the following product categories: women's, men's, or kids'.
You will be in charge of the entire process, from designing the most appropriate research methodology according to the characteristics of the business practices, culture, products, and media used in the country you are in charge of, to the actual research and involvement in product development through discussions with management and staff in product-related departments based on the results of the research.
The team will not be confined to a single department, but will involve multiple departments across the company, including MD, production, design, marketing, and other product-related departments.
Career Path
As UNIQLO expands globally, you will have the opportunity to be involved in collaboration with overseas offices, product development on a global scale, and gathering opinions, with the possibility of working at overseas offices.
Qualifications
Required Experience, Skills, and Abilities: All of the following are required
Experience in leading a series of quantitative research projects to design, conduct, analyze, and provide feedback to support management and product development decisions based on data.
Experience in conducting global, country- and culture-specific research is a plus.
Experience in product development and marketing on a global scale
Business level English skills (daily conversation, email, and meetings)
■Welcome experience, skills, abilities, and personality
Highly interested in clothes making or UNIQLO's business model and culture
Skills in creating reports using PowerPoint, Excel, and other tools for tabulation and analysis
Experience in leading a series of quantitative research projects to design, conduct, analyze, and provide feedback to support management and product development decisions based on data.
Experience in conducting global, country- and culture-specific research is a plus.
Experience in product development and marketing on a global scale
Business level English skills (daily conversation, email, and meetings)
■Welcome experience, skills, abilities, and personality
Highly interested in clothes making or UNIQLO's business model and culture
Skills in creating reports using PowerPoint, Excel, and other tools for tabulation and analysis
Work Condition
Company Name: UNIQLO Inc.
Employment Type: Permanent
Annual Salary
Annual salary range: 7.2-14.94 million yen (monthly salary: 450,000-840,000 yen)
Commuting allowance, overtime allowance, etc. (*All in accordance with company regulations)
Bonuses: Semiannual bonus twice a year, year-end bonus (whether or not to be paid and the amount will be decided according to the company's performance and personnel evaluation)
Promotion: Twice a year (determined according to personnel evaluation)
(Not limited to the above, but will be determined based on our company's rules and regulations in consideration of annual salary and experience in previous jobs.
Working hours
Flextime system or management supervisor
Flextime system
Standard working hours per day ... 8 hours, break ... 1 hour
Core time ... 9:00 - 14:00
Flexible hours ... 6:00-9:00 and 14:00-20:00 with overtime
Supervisors
Based on the working hours of the department to which the employee belongs, and left to the employee's decision
Vacations and Vacations
2 days off per week (Saturdays, Sundays, and national holidays correspond to working days) Annual paid vacations, special/ congratulatory/condolence leave, childcare/nursing care leave system, etc.
In addition to paid vacations, special leave is granted in the first and second terms (the number of days granted varies depending on the employment status and the company to which the employee belongs).
Insurance
Social insurance (health insurance, employee pension, unemployment insurance, workers' accident compensation insurance, and nursing care insurance)
Benefits
Employee stock ownership system, Mutual aid association system, Affiliated welfare programs, Employee discount system, Cafeteria, Exclusive shuttle bus (for commuting to Ariake office), Defined contribution pension plan (for regular employees only)
Others
We are actively recruiting mid-career workers for our group companies (Fast Retailing, UNIQLO, GU, etc.). We hope you will also check the following and consider applying.
-You may apply to multiple companies within the Fast Retailing Group at the same time. However, please note that even if you are selected for multiple companies, you will only be able to advance to the final round for one position at a time.
-We will consider your resume, interview evaluation, and other factors in the selection process and may offer you a position in another Fast Retailing Group company.
Smoking is not permitted on the premises or indoors, and there are no smoking rooms or other smoking areas.
Employment Type: Permanent
Annual Salary
Annual salary range: 7.2-14.94 million yen (monthly salary: 450,000-840,000 yen)
Commuting allowance, overtime allowance, etc. (*All in accordance with company regulations)
Bonuses: Semiannual bonus twice a year, year-end bonus (whether or not to be paid and the amount will be decided according to the company's performance and personnel evaluation)
Promotion: Twice a year (determined according to personnel evaluation)
(Not limited to the above, but will be determined based on our company's rules and regulations in consideration of annual salary and experience in previous jobs.
Working hours
Flextime system or management supervisor
Flextime system
Standard working hours per day ... 8 hours, break ... 1 hour
Core time ... 9:00 - 14:00
Flexible hours ... 6:00-9:00 and 14:00-20:00 with overtime
Supervisors
Based on the working hours of the department to which the employee belongs, and left to the employee's decision
Vacations and Vacations
2 days off per week (Saturdays, Sundays, and national holidays correspond to working days) Annual paid vacations, special/ congratulatory/condolence leave, childcare/nursing care leave system, etc.
In addition to paid vacations, special leave is granted in the first and second terms (the number of days granted varies depending on the employment status and the company to which the employee belongs).
Insurance
Social insurance (health insurance, employee pension, unemployment insurance, workers' accident compensation insurance, and nursing care insurance)
Benefits
Employee stock ownership system, Mutual aid association system, Affiliated welfare programs, Employee discount system, Cafeteria, Exclusive shuttle bus (for commuting to Ariake office), Defined contribution pension plan (for regular employees only)
Others
We are actively recruiting mid-career workers for our group companies (Fast Retailing, UNIQLO, GU, etc.). We hope you will also check the following and consider applying.
-You may apply to multiple companies within the Fast Retailing Group at the same time. However, please note that even if you are selected for multiple companies, you will only be able to advance to the final round for one position at a time.
-We will consider your resume, interview evaluation, and other factors in the selection process and may offer you a position in another Fast Retailing Group company.
Smoking is not permitted on the premises or indoors, and there are no smoking rooms or other smoking areas.
Location
Ariake Headquarters: UNIQLO CITY, 1-6-7 Ariake, Koto-ku, Tokyo
Location may be changed to other locations as determined by the company, including overseas.
Location may be changed to other locations as determined by the company, including overseas.
