Fast Retailing Careers

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Digital Business Transformation

Store Operations Transformation Coordinator

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Brand GUGU
Location Ariake Headquarters: 1-6-7 Ariake, Koto-ku, Tokyo, UNIQLO CITY
*The location is subject to change to a location designated by the company, including overseas locations.
Update May, 1 2026

Job Description

■Recruitment Background
GU is the second brand of the Fast Retailing Group. With the brand message “YOUR FREEDOM: The freedom to reinvent yourself,” we operate our business with the mission of energizing everyone through the power of fashion. While prioritizing sustainability, we aim to become a fashion brand that is globally supported and loved alongside UNIQLO by offering trendy, stylish, and highly practical products at affordable prices.
By delivering global trends to customers with Japanese quality at affordable prices, we are beginning to be accepted as a brand loved worldwide. To realize our vision of becoming the world’s No. 1 fashion brand, we are accelerating store openings both domestically and internationally while driving various transformations—including the establishment of a new Product Division in New York in September 2023, which serves as the core of our product development, and the opening of a flagship store in New York’s SoHo in October 2024.We are seeking individuals who can contribute to our business growth by supporting new store launches, providing operational support to our global subsidiaries, and driving store transformation initiatives.

■ Department Overview
The Global Store Operations Transformation Department serves as a bridge between our stores—the source of customer satisfaction and sales—and headquarters. With a mission to provide a comfortable and convenient customer experience that delights our guests, as well as an environment where store managers and sales associates on the front lines can focus on their business, we are driving transformations across all operations at every store worldwide.
The Global Store Operations Transformation Department has three functions: "Transformation," "New Store Openings," and "Business Support."

(1) Operations Transformation
To achieve highly efficient store management and enhance the customer experience through the use of technologies such as RFID and self-checkout, we collaborate with a wide range of departments, including IT, to promote the introduction of new systems in stores and the digitization of operations.

(2) New Store Division
We treat the opening of a new store as the launch of a new business. By collaborating with store managers, area managers, and various headquarters departments, we drive the development of opportunities and the resolution of challenges to ensure the success of this business launch. We create winning strategies by formulating store concepts and marketing strategies, as well as executing and analyzing sales plans.

(3) Business Support
We identify operational challenges at stores in each country and, in collaboration with headquarters departments, drive transformations in work styles and operational workflows, as well as promote horizontal deployment across all global markets, to enable all stores to achieve highly efficient operations with a lean, elite team.

■Job Description
For this position, we will determine your initial specific assignment based on your experience and aspirations through ongoing discussions during the selection process. However, within one of the following areas—① Transformation, ② New Store Development, or ③ Business Support—you will consistently prioritize the customer, take the initiative, and lead the entire process from on-site implementation to results-based validation and systemization.

・Defining and refining the ideal store management vision and business transformation themes (challenges) within each area
・Design and drive business transformation projects
  ・Formulation of project roadmaps
  ・Communicating with and managing internal and external stakeholders
  ・Lead the practical aspects of prototype development and system implementation
  ・Management and leadership of the entire project, including resource and risk management
・Improving business operations and system management based on feedback from customers and frontline staff
・Rollout, implementation, and horizontal expansion of global business operations

*The Job Description may change within the scope of duties related to each department within the headquarters due to department transfers or organizational changes.

Qualifications

■ Required Experience, Skills, and Abilities
Candidates with experience in any of the following at a management consulting firm, business consulting firm, SIer, or operating company
・Experience in business transformation or business process design for your own company or a client
・Experience in system design, operation, development, implementation, or implementation support for your own company or clients

■Preferred Experience, Skills, and Abilities
・Experience envisioning an ideal state and personally leading the process through to implementation
・Experience going beyond theoretical discussions to actively engage on-site, conversing with diverse stakeholders to identify challenges
・Ability to leverage data, logical reasoning, and passion to engage other departments and build a team
・Insight into store operations and customer experience in retail sales environments
・English proficiency equivalent to a TOEIC score of 700

Work Conditions

■Company Name
GU Co., Ltd.

■Employment Type
Full-time Employee (Permanent position, with a 3-month probationary period)

■Annual Salary
・Annual Salary Range: 6.28 million yen – 11.7 million yen (Monthly Salary: 390,000 yen – 650,000 yen)
・Allowances: Commuting allowance, overtime pay, etc. (※All subject to company regulations)
・Bonuses: Semi-annual bonuses twice a year, year-end bonus (eligibility and amount determined based on company performance and performance evaluations)
・Promotions twice a year (determined based on performance evaluations)
*Salary will be determined based on company regulations, taking into account your previous annual income and experience, and is not limited to the figures listed above

■ Working Hours
Flexible work hours or managerial/supervisory position
・Flexible work hours
Standard daily working hours: 8 hours, Break: 1 hour
Core hours: 9:00 AM–2:00 PM
Flexible hours…6:00 AM–9:00 AM and 2:00 PM–8:00 PM (Overtime work may be required)
・Supervisors
Based on the working hours of the employee’s department; left to the employee’s discretion

■ Holidays and Leave
Two days off per week (Saturdays and Sundays; national holidays are working days) Annual paid leave, special leave (including bereavement leave), childcare and nursing care leave systems, etc.
*In addition to paid leave, special leave is granted in the first and second halves of the fiscal year (the number of days granted varies depending on employment status and the company to which the employee belongs)

■Insurance Coverage
Social Insurance (Health Insurance, Employees' Pension Insurance, Employment Insurance, Workers' Accident Compensation Insurance, Long-Term Care Insurance)

■Employee Benefits
Employee stock ownership plan, mutual aid association, partner welfare programs, employee discount program, cafeteria, dedicated shuttle bus (for commuting to the Ariake office), defined contribution pension plan

■Other
・We are actively hiring mid-career professionals across our group companies (Fast Retailing, UNIQLO, GU, etc.). We would appreciate it if you could review the information below and consider applying.
- You may apply to multiple companies within the Fast Retailing Group simultaneously. However, please note that even if the selection process proceeds at multiple companies, you can only advance to the final selection stage for one position at a time.
- Based on your submitted resume and interview performance, we may suggest other companies or positions within the Fast Retailing Group.
・Measures against secondhand smoke: Smoking is prohibited on the premises and indoors; we do not have designated smoking rooms. (Smoking is prohibited during working hours, including break times.)

Location

Ariake Headquarters: 1-6-7 Ariake, Koto-ku, Tokyo, UNIQLO CITY
*The location may be changed to a location designated by the company, including overseas locations.

OPEN MID-CAREER POSITIONS