Recruitment Background

GU is the second brand of the Fast Retailing Group. With the brand message “YOUR FREEDOM: The freedom to reinvent yourself,” we operate our business with the mission of energizing everyone through the power of fashion. While prioritizing sustainability, we aim to become a fashion brand that is globally supported and loved alongside UNIQLO by offering trendy, stylish, and highly practical products at affordable prices.
By offering global master trends to customers with Japanese quality at affordable prices, we have begun to be accepted as a brand loved worldwide. To realize our vision of becoming the No. 1 global fashion brand, we are accelerating store openings both domestically and internationally while driving various transformations—including the establishment of a new Product Division in New York in September 2023, which serves as the cornerstone of our product development, and the opening of a flagship store in New York’s SoHo in October 2024.We are seeking individuals who can contribute to our business growth by supporting new store launches, providing operational support in various countries around the world, and driving store transformation processes.

Department Overview

Serving as a bridge between stores—the source of customer satisfaction and sales—and headquarters, the Global Store Operations Transformation Department is on a mission to provide a comfortable and convenient customer experience that customers can enjoy, as well as an environment where store managers and sales associates working on the front lines can focus on their business. To this end, the department drives transformations across all store operations in every country worldwide.
The Global Store Operations Transformation Department comprises three functions: “Transformation,” “New Store Openings,” and “Business Support.”

(1) Operational Transformation
To achieve highly efficient store management and enhance the customer experience through the use of technologies such as RFID and self-checkout, the department collaborates with a wide range of departments, including IT, to promote the implementation of new systems in stores and the digitization of operations.

(2) New Store Area
We treat the opening of a new store as the launch of a new business. By collaborating with store managers, area managers, and various headquarters departments, we drive the development of opportunities and the resolution of challenges to ensure the success of this business launch. We develop store concepts and marketing strategies, execute and analyze sales plans, and create winning business models.

(3) Business Support
We identify operational challenges at stores in each country and, in collaboration with headquarters departments, drive transformations in work styles and operational workflows, as well as their horizontal rollout across all countries, to enable all stores to achieve highly efficient operations with a lean, elite team.

Job Description

For this position, the specific initial assignment will be determined through ongoing discussions during the selection process, based on your experience and career aspirations. However, within one of the following areas—(1) Transformation, (2) New Store Development, or (3) Business Support—you will consistently adopt a customer-centric mindset, take the initiative, and lead the entire process from on-the-ground implementation to results-based validation and the establishment of sustainable systems.

• Defining and refining the ideal store management vision and business transformation themes (challenges) for each area
• Designing and driving business transformation projects
• Formulating project roadmaps
• Communication with and management of internal and external stakeholders
• Leading the practical work of prototype development and system implementation
• Management and leadership of the entire project, including resources and risk management
• Improving business processes and system operations based on feedback from customers and frontline staff
• Rollout, adoption, and horizontal expansion of the initiative across global operations

*The Job Description is subject to change within the scope of duties related to each department within the headquarters, depending on departmental transfers or organizational changes.

Required Experience, Skills, and Abilities

Candidates with experience in any of the following at a management consulting firm, business consulting firm, systems integrator (SI), or operating company

• Experience in business process transformation or business process design, either for your own company or for clients
• Experience in system design, operation, development, implementation, or implementation support for your own company or a client

Preferred Experience, Skills, and Abilities

• Experience in envisioning an ideal state and personally leading the process through to implementation
• Experience going beyond theoretical discussions to actively engage on the ground, conversing with a diverse range of stakeholders to identify challenges
• The ability to build teams by engaging other departments using data, logical reasoning, and passion
• Insight into store operations and the customer experience in retail sales environments
• English proficiency equivalent to a TOEIC score of 700

Company Name

GU Co., Ltd.

Employment Type

Full-time Employee (Permanent, with a 3-month probationary period)

Annual Salary

• Annual Salary Range: 6.28 million yen – 11.70 million yen (Monthly Salary: 390,000 yen – 650,000 yen)
• Allowances: Commuting allowance, overtime pay, etc. (*All subject to company regulations)
• Bonuses: Semi-annual bonuses twice a year, year-end bonus (eligibility and amount determined based on company performance and performance evaluations)
• Promotions twice a year (determined based on performance evaluations)

*Salary will be determined based on company regulations, taking into account your previous annual income and experience, and is not limited to the figures listed above.

Working Hours

Flexible work hours or managerial/supervisory position

• Flexible work schedule

Standard daily working hours: 8 hours; Break: 1 hour
Core hours: 9:00 a.m.–2:00 p.m.
Flexible hours…6:00–9:00 and 14:00–20:00; overtime work required

• Supervisors

Based on the working hours of the employee’s department; left to the employee’s discretion

Holidays and Leave

Two days off per week (Saturdays and Sundays; national holidays are considered workdays) Annual paid leave, special leave (including bereavement leave), childcare and family care leave, etc.
*In addition to paid leave, special leave is granted in the first and second halves of the fiscal year (the number of days granted varies depending on employment status and the company to which the employee belongs)

Insurance Coverage

Social Insurance (Health Insurance, Employees’ Pension Insurance, Employment Insurance, Workers’ Compensation Insurance, Long-Term Care Insurance)

Employee Benefits

Employee stock ownership plan, mutual aid association, partner welfare programs, employee discount program, cafeteria, dedicated shuttle bus (for commuting to the Ariake office), defined contribution pension plan

Other

• We are actively hiring mid-career professionals across various Group companies (Fast Retailing, UNIQLO, GU, etc.). We would appreciate it if you could review the information below and consider applying.
• Within the Fast Retailing Group, you may apply to multiple companies simultaneously. However, please note that even if the selection process proceeds at multiple companies, you can only advance to the final selection stage for one position at a time.
• Based on your submitted resume and interview performance, we may contact you to discuss other companies or positions within the Fast Retailing Group.
• Measures Against Secondhand Smoke: Smoking is prohibited on the premises and indoors; we do not have designated smoking rooms. (Smoking is prohibited during working hours, including break times.)

Ariake Headquarters: 1-6-7 Ariake, Koto-ku, Tokyo, UNIQLO CITY
*The location may be changed to a location designated by the company, including overseas locations.