Recruitment Background

The Fast Retailing Group (hereinafter “FR Group”) aims to transform its business model beyond the traditional retail framework into a “Digital Consumer Retail Company” and become the world’s leading apparel group. In particular, the FR Group has identified globalization and digital transformation as its top priorities and is working to enhance digital marketing capabilities both within the Group and globally, while building the necessary digital marketing infrastructure and platforms. We are seeking individuals who will prioritize all of FR’s digital channels (owned, earned, and paid) and drive the implementation and transformation of “customer-centric marketing”—based on customer feedback and data—on a global scale.

Department Overview

The Global Digital Marketing Department is driving a global transformation toward an “information-driven retail business” that enhances customer satisfaction and delivers new shopping experiences by providing each customer with the most relevant information. The department consists of three teams: Global Business Development, Social Media Marketing, and Customer Acquisition & CRM. This position is intended for assignment to the Customer Acquisition & CRM team.

Job Description

The CRM team to which you will be assigned is working in collaboration with the IT team to build a world-class CRM platform. In this role, as part of the Global Headquarters (GHQ), you will lead efforts to solve digital marketing challenges and drive growth for all FR Group brands across various countries, covering both online and offline customer touchpoints.
Your specific initial assignments will be determined through ongoing discussions during the selection process, based on your experience and career aspirations; however, you are expected to work on the following areas:

(1) Driving CRM Marketing

• While understanding the business objectives of each country and region, you will formulate CRM utilization strategies to create optimal customer experiences for each market and, as the project lead, drive the implementation of projects based on those strategies.
• You will collaborate with IT and data analytics teams to analyze data sets in depth and define and execute the global direction of marketing automation (MA) programs that maximize business impact.

(2) Driving the CRM Customer Data Platform

• Optimize front-end and back-end privacy settings in accordance with data privacy requirements in each country and region, as well as the specific context of all customer data.

(3) Driving and Supporting Country-Specific Operations

• Develop CRM programs for new product launches in line with the global marketing strategy. ・Identify ways to utilize CRM that lead to further improvements in the customer experience and maximize business value.
• As a CRM consultant, support digital marketing teams in each country and region to deliver world-class customer experiences.

*The Job Description is subject to change within the scope of duties related to each department at headquarters due to department transfers or organizational changes.

Career Path

• In addition to roles such as General Manager or Leader of Global Business Planning and Development, or Manager in the digital marketing field, you will have the opportunity to take on a wide range of roles, including business planning and development at overseas offices, overseeing digital marketing, and serving as the head of the digital marketing division. You will also have the opportunity to take on challenges in the business development of next-generation media and services.

Required Experience, Skills, and Abilities

• Business-level English proficiency or a willingness to acquire it
• Experience proactively identifying business challenges and driving their resolution as a project leader
• At least 3 years of professional experience independently planning and executing data-driven digital marketing campaigns, with a focus on CRM
• In-depth knowledge of how to operate multiple CRM channels, including email, app push notifications, and SMS

Preferred Experience, Skills, and Abilities

• Deep understanding of customer data platforms
• Experience planning and growing FMCG e-commerce sites (particularly for apparel products)
• Experience implementing marketing automation (MA) tools such as Adobe Campaign and Salesforce
• Experience working with databases and familiarity with SQL
• Experience in both online and offline marketing to expand market share
• Experience collaborating with overseas offices, foreign-affiliated companies, and global business partners
• Experience in consulting, digital/IT-related roles, or project management within a corporate setting
• The ability to speak Japanese is preferred but not required

Company Name

Fast Retailing Co., Ltd.

Employment Type

Full-time Employee (Permanent Position, with a 3-month probationary period)

Annual Salary

• Annual Salary Range: 8 million yen – 13.5 million yen (Monthly Salary: 500,000 yen – 750,000 yen)
• Allowances: Commuting allowance, overtime pay based on grade, etc. (*All subject to company regulations.)
• Bonuses: Semi-annual bonuses twice a year, year-end bonus (eligibility and amount determined based on company performance and performance evaluations)
• Promotions twice a year (determined based on performance evaluations)

*Salary will be determined based on company regulations, taking into account your previous annual income and experience, not limited to the figures above.

Working Hours

Flexible work schedule or managerial/supervisory role

• Flexible Work Hours System: Standard daily working hours of 8 hours, 1-hour break, core hours from 9:00 AM to 2:00 PM, flexible hours from 6:00 AM to 9:00 AM and 2:00 PM to 8:00 PM; overtime work may be required
• Supervisory Position: Working hours are generally based on the department’s schedule and are left to the employee’s discretion

Holidays and Leave

Two days off per week (Saturdays and Sundays; national holidays are considered workdays); annual paid leave, special and bereavement leave, childcare and family care leave systems, etc.
*In addition to paid leave, special leave is granted in the first and second halves of the fiscal year (the number of days granted varies depending on employment status and the company to which the employee belongs)

Insurance Coverage

Social Insurance (Health Insurance, Employees’ Pension Insurance, Employment Insurance, Workers’ Compensation Insurance, Long-Term Care Insurance)

Employee Benefits

Employee stock ownership plan, mutual aid association, partner welfare programs, employee discount program, cafeteria, dedicated shuttle bus (for commuting to the Ariake office)

Other

• Our company actively recruits mid-career professionals across various Group companies (Fast Retailing, UNIQLO, GU, etc.). We would appreciate it if you could review the information below and consider applying.
• Within the Fast Retailing Group, you may apply to multiple companies simultaneously. However, please note that even if the selection process proceeds at multiple companies, you can advance to the final round for only one position at a time.
• Based on your submitted resume and interview performance, we may contact you to discuss opportunities at other companies or for other positions within the Fast Retailing Group.
• Measures against secondhand smoke: Smoking is prohibited on the premises and indoors, and we do not have designated smoking rooms. (Smoking is prohibited during working hours, including break times.)

Ariake Headquarters: 1-6-7 Ariake, Koto-ku, Tokyo, UNIQLO CITY

*Your location may be changed to a location designated by the company, including overseas locations.