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Marketing and Business Management

O2O Business Planning and Development Leader Candidate (GU)

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Brand GUGU
Location Ariake Headquarters: UNIQLO CITY, 1-6-7 Ariake, Koto-ku, Tokyo
Update Sep, 20 2024

Job Description

Background
GU is Fast Retailing Group's second largest brand. The g.u. brand is the second largest brand of the Fast Retailing Group and operates its business under the brand message, "YOUR FREEDOM", with its raison d'etre to empower people everywhere through the power of fashion. As digitalization is accelerating in all industries, GU is also experiencing remarkable growth in its e-commerce channel.
In particular, we are looking for someone who can promote the omni-channel business by leveraging our strength of having more than 400 physical stores globally, which is a major pillar of our growth strategy for the entire business.

■Outline of the department
We operate the g.u. online site, which is the world's largest flagship store that combines commerce and branding, and aim to realize sustainable and discontinuous growth of the EC business as a growth engine of the business.
The store/EC fusion team, which is recruiting this time, will collaborate with various departments to promote a more seamless purchasing experience between physical stores and EC through omni-channel and digital contact points.

■ Business Description
From both the product and service perspectives of O2O, we will promote a more seamless purchasing experience between brick-and-mortar stores and EC through digital contact points, aiming to realize "the clothes customers really want are there when they want them, and they can buy them immediately.
Our mission is to promote omni-channel by reviewing business results from the customer's perspective and collaborating with various departments from upstream to downstream of the business, from product development to customer service by sales staff. You will be responsible for planning and introducing new services based on the GU app, which has been downloaded more than 45 million times in total, and improving the convenience of the app itself based on customer feedback, in close cooperation with the digital specialist area.

Specifically, you will be expected to do the following
(1) Expand the number of customers who use both in-store and e-commerce services
(2) Expand the number of customers who use store pickup
(3) Introduce new services that integrate store and EC
(3) Introduce new services that integrate stores and EC *(Specific examples) New introduction of store pickup (Click & Collect) and ORDER & PICK services, etc.

■Career Path
After assuming the position, you will support the promotion of existing service initiatives while gaining an understanding of the store and online business. After that, we expect you to become a product manager at an early stage. You will not only be working in Japan, but will also be responsible for horizontally expanding domestic initiatives to global markets and providing new experience value to customers around the world.

Qualifications

Required Experience, Skills, and Abilities
Experience in product management (ability to look at products from the customer's point of view and experience)
Experience in planning and development of new business or new services for EC services at a business company or consulting firm.
Experience in content planning or implementation of measures to attract customers for e-commerce services.

Preferred experience, skills and abilities
Knowledge and understanding of the latest technologies and trends in the OMO domain
Experience in planning and developing omni-services or introducing new services to stores.
Knowledge and experience in system planning and development of own services.
The candidate should be able to correctly analyze the current situation by looking at the numerical results and sales situation, and be able to formulate and implement the next measures based on the evidence.
Good leadership and communication skills to involve others.
English proficiency with TOETC score of 700 or above (approx.)
Business level English proficiency in email, conversation, and presentations is a plus.

Work Condition

Company Name
GU Corporation

Employment Type
Full-time (no fixed term, probationary period (3 months))

■Annual salary range
Around 720 - 11,520,000 yen (monthly salary: 450,000 - 640,000 yen)
Allowance: commuting allowance, overtime allowance depending on grade
Bonuses: Semiannual bonus twice a year, year-end bonus (whether or not to be paid and the amount will be determined based on the company's performance and personnel evaluation)
Promotion: Twice a year (determined according to personnel evaluation)
(Not limited to the above, but will be determined in accordance with our company's regulations based on annual salary and experience in previous positions.

Working hours
Flextime system or management supervisor
Flexible working hours: 8 hours per day, 1 hour break, core hours 9:00-14:00, flexible hours 6:00-9:00, 14:00-20:00, overtime work available
Managers and supervisors: Based on the working hours of their department and left to the employee's decision.

■Holidays and Vacations
2 days off per week (Saturdays, Sundays, and holidays are working days), special vacations (8 days each half year, in addition to paid vacations), paid vacation, congratulation or condolence leave

Insurance
Social insurance (health insurance, employee pension, unemployment insurance, workers' accident compensation insurance, nursing care insurance)

Benefits
Shareholding association, Mutual aid association, 401K, affiliated welfare programs, employee sales, cafeteria, private shuttle bus (for commuting to Ariake office)

■Others
We are actively recruiting mid-career professionals for our group companies (Fast Retailing, UNIQLO, GU, etc.). We hope you will also check the following and consider applying.
-You may apply to multiple companies within the Fast Retailing Group at the same time. However, please note that even if you are selected for multiple companies, you will only be able to advance to the final selection process for one position at a time.
-We will consider your resume and the results of your interview, and may offer you a position in another Fast Retailing Group company or company.

Smoking is not permitted on the premises or indoors, and there are no smoking rooms or other smoking areas.

Location

Ariake Headquarters: UNIQLO CITY, 1-6-7 Ariake, Koto-ku, Tokyo

OPEN MID-CAREER POSITIONS