Entry
Return
Marketing and Business Management
Candidate for business strategy leader starting from the voice of the customer
Entry| Brand |  GU |
|---|---|
| Location |
Ariake Head Office or Yamaguchi Head Office (by arrangement) Ariake Head Office: 1-6-7 Ariake, Koto-ku, Tokyo UNIQLO CITY Yamaguchi Head Office: 10717-1 Sayama, Yamaguchi-shi, Yamaguchi *Car commuting is possible. Location may be changed to a location determined by the company, including overseas. |
| Update | Jan, 22 2025 |
Job Description
Recruitment Background
We aim to be an "information manufacturing and retailing company" that uses customer feedback and information as the engine for all our corporate activities, including planning, production, and sales. The Customer Center is an important department that provides the best service at the forefront of customer contact, collects customer feedback from around the world, and utilizes it throughout the company to resolve issues and develop opportunities. We are looking for a person who will lead the creation of a new customer center that will promote business transformation centered on the voice of the customer.
■Department to be assigned
The successful candidate will be assigned to the Global Infrastructure Development Team, which promotes VOC utilization and digital transformation of the customer center.
■Business Description
The g.u. customer center will be in charge of solving issues and developing opportunities based on customer feedback in the areas of either "services (store services and online store services)" or "products".
Planning, execution, and verification of plans to gather potential customer needs for GU's products and services.
Analyze customer feedback, derive insights, and make proposals.
Developing a foundation for visualization of customer feedback to the entire company.
The job description is subject to change within the scope of work related to each department of the headquarters due to departmental transfers and organizational changes.
Career Path
Depending on aptitude and desire, there is a possibility of internal transfer or promotion to a leadership position. Internal transfers can be considered in a wide range of areas, such as changing jobs or teams within the customer center, as well as transferring to other departments (product, store, EC, etc.) or other brands within the GU headquarters.
We aim to be an "information manufacturing and retailing company" that uses customer feedback and information as the engine for all our corporate activities, including planning, production, and sales. The Customer Center is an important department that provides the best service at the forefront of customer contact, collects customer feedback from around the world, and utilizes it throughout the company to resolve issues and develop opportunities. We are looking for a person who will lead the creation of a new customer center that will promote business transformation centered on the voice of the customer.
■Department to be assigned
The successful candidate will be assigned to the Global Infrastructure Development Team, which promotes VOC utilization and digital transformation of the customer center.
■Business Description
The g.u. customer center will be in charge of solving issues and developing opportunities based on customer feedback in the areas of either "services (store services and online store services)" or "products".
Planning, execution, and verification of plans to gather potential customer needs for GU's products and services.
Analyze customer feedback, derive insights, and make proposals.
Developing a foundation for visualization of customer feedback to the entire company.
The job description is subject to change within the scope of work related to each department of the headquarters due to departmental transfers and organizational changes.
Career Path
Depending on aptitude and desire, there is a possibility of internal transfer or promotion to a leadership position. Internal transfers can be considered in a wide range of areas, such as changing jobs or teams within the customer center, as well as transferring to other departments (product, store, EC, etc.) or other brands within the GU headquarters.
Qualifications
Required Experience, Skills and Abilities
Experience in project management (strategy consulting, strategy/planning experience at a business company, management strategy experience, etc.)
Ability to identify fundamental issues through data-driven analysis and negotiation
Experience in data analysis using statistical models and machine learning
Preferred experience, skills and abilities
Business level English skills (currently mainly for domestic work, but English may be used for future overseas expansion)
Experience in project management (strategy consulting, strategy/planning experience at a business company, management strategy experience, etc.)
Ability to identify fundamental issues through data-driven analysis and negotiation
Experience in data analysis using statistical models and machine learning
Preferred experience, skills and abilities
Business level English skills (currently mainly for domestic work, but English may be used for future overseas expansion)
Work Condition
Company Name
GU Corporation
Employment Type
Full-time employee (no fixed term, probationary period (3 months))
Annual salary
Annual salary range: 6.24 - 10.26 million yen (monthly salary: 390,000 - 570,000 yen)
Commuting allowance, overtime allowance, etc. (*All in accordance with our company's regulations)
Bonuses: Semiannual bonus twice a year, year-end bonus (whether or not to be paid and the amount will be decided according to the company's performance and personnel evaluation)
Promotion: Twice a year (determined according to personnel evaluation)
Not limited to the above, but will be determined in accordance with our company's regulations based on annual salary and experience in previous jobs.
Working hours
Flextime system or management supervisor
Flextime system
Standard working hours per day ... 8 hours, break ... 1 hour
Core time ... 9:00 - 14:00
Flexible hours ... 6:00-9:00 and 14:00-20:00 with overtime
Supervisors
Based on the working hours of the department to which the employee belongs, and left to the employee's decision
Vacations and Vacations
2 days off per week (Saturdays, Sundays, and holidays correspond to working days) Annual paid vacations, special/ congratulatory/condolence leave, childcare/nursing care leave system, etc.
In addition to paid vacations, special leave is granted in the first and second terms (the number of days granted varies depending on the employment status and the company to which the employee belongs).
Insurance
Social insurance (health insurance, employee pension, unemployment insurance, workers' accident compensation insurance, and nursing care insurance)
Benefits
Employee stock ownership system, Mutual aid association system, Affiliated welfare programs, Employee discount system, Cafeteria, Exclusive shuttle bus (for commuting to Ariake office), Defined contribution pension system
Others
We are actively recruiting mid-career workers for our group companies (Fast Retailing, UNIQLO, GU, etc.). We hope you will also check the following and consider applying.
-You may apply to multiple companies within the Fast Retailing Group at the same time. However, please note that even if you are selected for multiple companies, you will only be able to advance to the final selection process for one position at a time.
-We will consider your resume and the results of the interview, and may offer you a position in another Fast Retailing Group company or company.
Smoking is not permitted on the premises or indoors, and there are no smoking rooms or other smoking areas.
GU Corporation
Employment Type
Full-time employee (no fixed term, probationary period (3 months))
Annual salary
Annual salary range: 6.24 - 10.26 million yen (monthly salary: 390,000 - 570,000 yen)
Commuting allowance, overtime allowance, etc. (*All in accordance with our company's regulations)
Bonuses: Semiannual bonus twice a year, year-end bonus (whether or not to be paid and the amount will be decided according to the company's performance and personnel evaluation)
Promotion: Twice a year (determined according to personnel evaluation)
Not limited to the above, but will be determined in accordance with our company's regulations based on annual salary and experience in previous jobs.
Working hours
Flextime system or management supervisor
Flextime system
Standard working hours per day ... 8 hours, break ... 1 hour
Core time ... 9:00 - 14:00
Flexible hours ... 6:00-9:00 and 14:00-20:00 with overtime
Supervisors
Based on the working hours of the department to which the employee belongs, and left to the employee's decision
Vacations and Vacations
2 days off per week (Saturdays, Sundays, and holidays correspond to working days) Annual paid vacations, special/ congratulatory/condolence leave, childcare/nursing care leave system, etc.
In addition to paid vacations, special leave is granted in the first and second terms (the number of days granted varies depending on the employment status and the company to which the employee belongs).
Insurance
Social insurance (health insurance, employee pension, unemployment insurance, workers' accident compensation insurance, and nursing care insurance)
Benefits
Employee stock ownership system, Mutual aid association system, Affiliated welfare programs, Employee discount system, Cafeteria, Exclusive shuttle bus (for commuting to Ariake office), Defined contribution pension system
Others
We are actively recruiting mid-career workers for our group companies (Fast Retailing, UNIQLO, GU, etc.). We hope you will also check the following and consider applying.
-You may apply to multiple companies within the Fast Retailing Group at the same time. However, please note that even if you are selected for multiple companies, you will only be able to advance to the final selection process for one position at a time.
-We will consider your resume and the results of the interview, and may offer you a position in another Fast Retailing Group company or company.
Smoking is not permitted on the premises or indoors, and there are no smoking rooms or other smoking areas.
Location
Ariake Head Office or Yamaguchi Head Office (to be discussed)
Ariake Head Office: UNIQLO CITY, 1-6-7 Ariake, Koto-ku, Tokyo
Yamaguchi Head Office: 10717-1 Sayama, Yamaguchi-shi, Yamaguchi *Commuting by car is possible.
Location may be changed to a location determined by the company, including overseas.
Ariake Head Office: UNIQLO CITY, 1-6-7 Ariake, Koto-ku, Tokyo
Yamaguchi Head Office: 10717-1 Sayama, Yamaguchi-shi, Yamaguchi *Commuting by car is possible.
Location may be changed to a location determined by the company, including overseas.
