Recruitment Background

We aim to be an “information-driven retail company” that uses customer feedback and insights as the engine for all transformation, driving every aspect of our business—from planning and production to sales—in the apparel industry. Within this framework, the Customer Center is a critical department that provides exceptional service at the forefront of customer interactions, gathers feedback from customers around the world, shares it company-wide, and drives the resolution of challenges and the development of new opportunities. We are seeking someone to lead the digital transformation of the Customer Center by leveraging new digital tools.

Assigned Department

You will be assigned to the Global Infrastructure Development Team, which drives the utilization of Voice of the Customer (VOC) and digital transformation within the Customer Center.

Job Responsibilities

You will lead the digital transformation of the Customer Center to enable product and service development based on customer feedback. This includes automating and streamlining Customer Center operations, introducing new services, and supporting Customer Center operations across our global businesses. Specifically, you will work on projects such as the following:

• Planning, executing, and evaluating initiatives to improve service quality and productivity
• Planning, implementing, and validating new services utilizing chatbots
• Implementing solutions and establishing a PDCA cycle to improve customer self-resolution rates, etc.
• Job responsibilities may change within the scope of duties related to various headquarters departments due to department transfers or organizational changes.

Career Path

Depending on your aptitude and preferences, there may be opportunities for internal transfers or promotion to leadership roles. Internal transfers can range widely, including changes in duties or teams within the Customer Center, as well as transfers to other departments within GU Headquarters (such as Merchandising, Retail, or E-commerce) or to other brands.

Required Experience, Skills, and Abilities

• Project management experience
• Ability to design systems that meet business requirements, identify problems, and solve challenges
• Logical thinking skills to accurately identify business challenges
• Ability to accurately understand non-functional requirements and translate them into implementation
• Strong communication skills to facilitate smooth collaboration with stakeholders

Desirable Knowledge, Experience, and Skills

• Experience in solution development and projects utilizing AI (natural language processing)
• Experience in data analysis using SQL, Python, or BI tools
• Experience in managing and governing large-scale data
• Business-level English proficiency (This will be necessary as we accelerate our overseas expansion; if you do not currently have this proficiency, you will be required to acquire it after joining the company)

Company Name

GU Co., Ltd.

Employment Type

Full-time Employee (Permanent Position, with a 3-month probationary period)

Annual Salary

• Annual Salary Range: 7.2–11.52 million yen (Monthly Salary: 450,000–640,000 yen)
• Allowances: Commuting allowance, overtime pay, etc. (*All subject to company regulations)
• Bonuses: Semi-annual bonuses twice a year; year-end bonus (eligibility and amount determined based on company performance and performance evaluations)
• Promotions twice a year (determined based on performance evaluations)

*Salary will be determined based on company regulations, taking into account your previous annual income and experience, and is not limited to the figures listed above.

Working Hours

Flexible work schedule or managerial/supervisory position

• Flexible work schedule

Standard daily working hours: 8 hours; Break: 1 hour
Core hours: 9:00 a.m. to 2:00 p.m.
Flexible hours…6:00 a.m. to 9:00 a.m. and 2:00 p.m. to 8:00 p.m. Overtime may be required

• Supervisors

Based on the working hours of the employee’s department; left to the employee’s discretion

Holidays and Leave

Two days off per week (Saturdays and Sundays; national holidays are considered workdays). Annual paid leave, special leave (including leave for weddings and bereavement), and childcare and family care leave programs, etc.
*In addition to paid leave, special leave is granted in the first and second halves of the fiscal year (the number of days granted varies depending on employment status and the company to which the employee belongs)

Insurance Coverage

Social Insurance (Health Insurance, Employees’ Pension Insurance, Employment Insurance, Workers’ Compensation Insurance, Long-Term Care Insurance)

Employee Benefits

Employee stock ownership plan, mutual aid association, affiliated employee benefit programs, employee discount program, cafeteria, dedicated shuttle bus (for commuting to the Ariake Office), defined contribution pension plan

Other

• We are actively hiring mid-career professionals across various Group companies (Fast Retailing, UNIQLO, GU, etc.). We would appreciate it if you could review the information below and consider applying.
• Within the Fast Retailing Group, you may apply to multiple companies simultaneously. However, please note that even if the selection process proceeds at multiple companies, you can only advance to the final selection stage for one position at a time.
• Based on your submitted resume and interview performance, we may suggest other positions at different companies within the Fast Retailing Group.

• Measures Against Secondhand Smoke: Smoking is prohibited on the premises and indoors; we do not have designated smoking rooms. (Smoking is prohibited during working hours, including break times.)

Ariake Headquarters: 1-6-7 Ariake, Koto-ku, Tokyo, UNIQLO CITY
*Your location may be changed to a location designated by the company, including overseas locations.