Entry
Return
Marketing and Business Management
Candidate for leadership of the digital transformation of the customer center
Entry| Brand |  GU |
|---|---|
| Location |
Ariake Headquarters: UNIQLO CITY, 1-6-7 Ariake, Koto-ku, Tokyo Location may be changed to a location determined by the company, including overseas. |
| Update | Apr, 3 2024 |
Job Description
Background
We aim to become an "information manufacturing and retailing company" that uses customer feedback and information as the engine of change to drive all corporate activities in the clothing industry, including planning, production, and sales. Among these, the Customer Center is an important department that provides the best service at the forefront of customer contact, collects customer feedback from around the world, utilizes it throughout the company, and promotes problem-solving and opportunity development. We are looking for someone who can lead the digital transformation of the customer center while utilizing new digital tools.
■ Department to which you will be assigned
The successful candidate will be assigned to the Global Infrastructure Development Team, which promotes VOC utilization and digital transformation of the customer center.
■Business Description
You will lead the digital transformation of the customer center, which realizes manufacturing and service creation with the customer's voice as the starting point. This includes automation and streamlining of customer center operations, introduction of new services, and support for customer center operations in each global country's business. Specifically, the following projects are envisioned.
Planning, implementation, and verification of measures to improve customer service quality and productivity
Planning, execution, and verification of new services utilizing chatbots
Planning, execution, and verification of new services using chatbots ・Implementation of solutions and establishment of a PDCA cycle to improve the self-resolution rate of customers, etc.
The job description is subject to change within the scope of work related to each department of the headquarters due to departmental transfers and organizational changes.
Career path
Depending on aptitude and desire, there is a possibility of internal transfer or promotion to a leadership position. Internal transfers can be considered in a wide range of areas, such as changing jobs or teams within the customer center, as well as transferring to other departments (product, store, e-commerce, etc.) or other brands within the GU headquarters.
We aim to become an "information manufacturing and retailing company" that uses customer feedback and information as the engine of change to drive all corporate activities in the clothing industry, including planning, production, and sales. Among these, the Customer Center is an important department that provides the best service at the forefront of customer contact, collects customer feedback from around the world, utilizes it throughout the company, and promotes problem-solving and opportunity development. We are looking for someone who can lead the digital transformation of the customer center while utilizing new digital tools.
■ Department to which you will be assigned
The successful candidate will be assigned to the Global Infrastructure Development Team, which promotes VOC utilization and digital transformation of the customer center.
■Business Description
You will lead the digital transformation of the customer center, which realizes manufacturing and service creation with the customer's voice as the starting point. This includes automation and streamlining of customer center operations, introduction of new services, and support for customer center operations in each global country's business. Specifically, the following projects are envisioned.
Planning, implementation, and verification of measures to improve customer service quality and productivity
Planning, execution, and verification of new services utilizing chatbots
Planning, execution, and verification of new services using chatbots ・Implementation of solutions and establishment of a PDCA cycle to improve the self-resolution rate of customers, etc.
The job description is subject to change within the scope of work related to each department of the headquarters due to departmental transfers and organizational changes.
Career path
Depending on aptitude and desire, there is a possibility of internal transfer or promotion to a leadership position. Internal transfers can be considered in a wide range of areas, such as changing jobs or teams within the customer center, as well as transferring to other departments (product, store, e-commerce, etc.) or other brands within the GU headquarters.
Qualifications
Required Experience, Skills and Abilities
Experience in project management
Ability to design systems that capture business requirements, grasp problems, and resolve issues
Ability to think logically to properly grasp business issues
Ability to correctly grasp non-functional requirements and incorporate them into implementation
High communication skills to work smoothly with stakeholders
Preferred Knowledge/Experience/Abilities
Experience in solution development and projects utilizing AI (natural language processing)
Experience in data analysis using SQL, python or BI tools
Experience in management and governance of large-scale data
Business level English proficiency (required for accelerated overseas expansion in the future, so if you do not have English proficiency at this stage, you will need to learn it after joining the company)
Experience in project management
Ability to design systems that capture business requirements, grasp problems, and resolve issues
Ability to think logically to properly grasp business issues
Ability to correctly grasp non-functional requirements and incorporate them into implementation
High communication skills to work smoothly with stakeholders
Preferred Knowledge/Experience/Abilities
Experience in solution development and projects utilizing AI (natural language processing)
Experience in data analysis using SQL, python or BI tools
Experience in management and governance of large-scale data
Business level English proficiency (required for accelerated overseas expansion in the future, so if you do not have English proficiency at this stage, you will need to learn it after joining the company)
Work Condition
Company Name
GU Corporation
Employment Type
Full-time employee (no fixed term, probationary period (3 months))
Annual salary
Annual salary range: 7.2 - 11.52 million yen (monthly salary: 450,000 - 640,000 yen)
Commuting allowance, overtime allowance, etc. (*All in accordance with our company's regulations)
Bonuses: Semiannual bonus twice a year, year-end bonus (whether or not to be paid and the amount will be decided according to the company's performance and personnel evaluation)
Promotion: Twice a year (determined according to personnel evaluation)
(Not limited to the above, but will be determined based on our company's rules and regulations in consideration of annual salary and experience in previous jobs.
Working hours
Flextime system or management supervisor
Flextime system
Standard working hours per day ... 8 hours, break ... 1 hour
Core time ... 9:00 - 14:00
Flexible hours ... 6:00-9:00 and 14:00-20:00 with overtime
Supervisors
Based on the working hours of the department to which the employee belongs, and left to the employee's decision
Vacations and Vacations
2 days off per week (Saturdays, Sundays, and holidays correspond to working days) Annual paid vacations, special/ congratulatory/condolence leave, childcare/nursing care leave system, etc.
In addition to paid vacations, special leave is granted in the first and second terms (the number of days granted varies depending on the employment status and the company to which the employee belongs).
Insurance
Social insurance (health insurance, employee pension, unemployment insurance, workers' accident compensation insurance, and nursing care insurance)
Benefits
Employee stock ownership system, Mutual aid association system, Affiliated welfare programs, Employee discount system, Cafeteria, Exclusive shuttle bus (for commuting to Ariake office), Defined contribution pension system
Others
We are actively recruiting mid-career workers for our group companies (Fast Retailing, UNIQLO, GU, etc.). We hope you will also check the following and consider applying.
-You may apply to multiple companies within the Fast Retailing Group at the same time. However, please note that even if you are selected for multiple companies, you will only be able to advance to the final selection process for one position at a time.
-We will consider your resume and the results of the interview, and may offer you a position in another Fast Retailing Group company or company.
Smoking is not permitted on the premises or indoors, and there are no smoking rooms or other smoking areas.
GU Corporation
Employment Type
Full-time employee (no fixed term, probationary period (3 months))
Annual salary
Annual salary range: 7.2 - 11.52 million yen (monthly salary: 450,000 - 640,000 yen)
Commuting allowance, overtime allowance, etc. (*All in accordance with our company's regulations)
Bonuses: Semiannual bonus twice a year, year-end bonus (whether or not to be paid and the amount will be decided according to the company's performance and personnel evaluation)
Promotion: Twice a year (determined according to personnel evaluation)
(Not limited to the above, but will be determined based on our company's rules and regulations in consideration of annual salary and experience in previous jobs.
Working hours
Flextime system or management supervisor
Flextime system
Standard working hours per day ... 8 hours, break ... 1 hour
Core time ... 9:00 - 14:00
Flexible hours ... 6:00-9:00 and 14:00-20:00 with overtime
Supervisors
Based on the working hours of the department to which the employee belongs, and left to the employee's decision
Vacations and Vacations
2 days off per week (Saturdays, Sundays, and holidays correspond to working days) Annual paid vacations, special/ congratulatory/condolence leave, childcare/nursing care leave system, etc.
In addition to paid vacations, special leave is granted in the first and second terms (the number of days granted varies depending on the employment status and the company to which the employee belongs).
Insurance
Social insurance (health insurance, employee pension, unemployment insurance, workers' accident compensation insurance, and nursing care insurance)
Benefits
Employee stock ownership system, Mutual aid association system, Affiliated welfare programs, Employee discount system, Cafeteria, Exclusive shuttle bus (for commuting to Ariake office), Defined contribution pension system
Others
We are actively recruiting mid-career workers for our group companies (Fast Retailing, UNIQLO, GU, etc.). We hope you will also check the following and consider applying.
-You may apply to multiple companies within the Fast Retailing Group at the same time. However, please note that even if you are selected for multiple companies, you will only be able to advance to the final selection process for one position at a time.
-We will consider your resume and the results of the interview, and may offer you a position in another Fast Retailing Group company or company.
Smoking is not permitted on the premises or indoors, and there are no smoking rooms or other smoking areas.
Location
Ariake Headquarters: UNIQLO CITY, 1-6-7 Ariake, Koto-ku, Tokyo
Location may be changed to other locations as determined by the company, including overseas.
Location may be changed to other locations as determined by the company, including overseas.
