Recruitment Background

At the Fast Retailing Group, we view our e-commerce business not merely as a function of retail, but as a cornerstone of sales transformation—"making e-commerce our core business"—that enables customers to purchase the clothes they truly want, exactly when they want them. We are driving this transformation globally. Within this framework, delivery is a critical function that determines both the customer experience and the competitiveness of our e-commerce business.As we move toward in-house management of e-commerce delivery services and the advancement of our global systems, we are seeking individuals who can work in tandem with the E-Commerce Division and the Customer Center—which gathers customer feedback—to conceptualize and execute delivery services globally, based on an approach that works backward from the ideal shopping experience.

Department Overview

The Global Supply Chain Management Department, to which you will be assigned, is responsible for the end-to-end design and evolution of the process—from the production of merchandise to its delivery to customers—across all Fast Retailing Group brands, including UNIQLO.

In the e-commerce domain of this position, you will work closely with multiple internal departments—including e-commerce, product planning, inventory, the Customer Center, and IT—to design and implement the delivery system itself, starting from the question: “What kind of shopping experience do we want to deliver to our customers?” This is an environment where you can take a proactive role in building the foundation that supports business growth.

Job Description

You will drive the planning and evolution of delivery functions based on e-commerce business plans, KPIs, and customer feedback. You will be responsible for multiple projects, such as the following:

• Aligning with e-commerce business strategies and customer experience guidelines, you will plan and design delivery services as a key function of the e-commerce business, and drive the development and improvement of operational frameworks—including in-house operations.
• Lead the development and refinement of globally scalable delivery operations and collaboration models in partnership with overseas markets and third-party delivery partners
• Identify challenges in the delivery domain based on customer feedback—such as product reviews received by the customer service center and various qualitative and quantitative data—and drive improvement projects
• Lead efforts to resolve challenges in store delivery—including trunk transportation—and related projects aimed at optimizing inventory and transportation across both e-commerce and brick-and-mortar stores

Career Path

After gaining experience at our Japan headquarters—our global headquarters—you will have opportunities to take on a wide range of management challenges, not limited to e-commerce delivery, such as serving as a logistics manager at the global headquarters or in overseas operations. We consider career development and internal transfers based on your aspirations and aptitude.

Required Experience, Skills, and Abilities

• Experience identifying fundamental challenges in the e-commerce delivery and operations domains based on quantitative performance data and qualitative information, and planning and driving improvement measures
• Experience in viewing delivery and logistics not merely as operations, but as an integral part of the e-commerce business and customer experience, and in proactively tackling challenges as a key stakeholder
• Experience driving projects in collaboration with stakeholders in various countries around the world and external partners

Preferred Experience, Skills, and Abilities

• Experience collaborating with overseas business locations or working on global projects
• Business-level English proficiency
• Knowledge of B2C business
• Understanding of e-commerce and logistics-related systems, such as TMS (Transportation Management System), WMS, and OMS

Company Name

Fast Retailing Co., Ltd.

Employment Type

Full-time Employee (Permanent, with a 3-month probationary period)

Annual Salary Range: 12 million to 24.01 million yen (Monthly Salary: 670,000 to 1.1 million yen)

• Allowances: Regional allowance, commuting allowance, overtime pay, etc. (*All subject to company regulations)
• Bonuses: Semi-annual bonuses twice a year, year-end bonus (eligibility and amount determined based on company performance and performance evaluations)
• Promotions twice a year (determined based on performance evaluations)

*Salary will be determined based on company regulations, taking into account your previous annual income and experience, and is not limited to the figures listed above.

Working Hours

Flexible work schedule or managerial/supervisory position

• Flexible work schedule

Standard daily working hours: 8 hours; Break: 1 hour
Core hours: 9:00 a.m. to 2:00 p.m.
Flexible hours…6:00 AM–9:00 AM and 2:00 PM–8:00 PM; overtime work may occur

• Supervisors

Based on the working hours of the employee’s department; left to the employee’s discretion

Holidays and Leave

Two days off per week (Saturdays and Sundays; national holidays are considered workdays) Annual paid leave, special leave and bereavement leave, childcare and family care leave systems, etc.
*In addition to paid leave, special leave is granted in the first and second halves of the fiscal year (the number of days granted varies depending on employment status and the company to which the employee belongs)

Insurance Coverage

Social Insurance (Health Insurance, Employees’ Pension Insurance, Employment Insurance, Workers’ Compensation Insurance, Long-Term Care Insurance)

Employee Benefits and Programs

Employee Stock Ownership Plan, Mutual Aid Association, Partnered Welfare Programs, Employee Discount Program, Cafeteria, Dedicated Shuttle Bus (for commuting to the Ariake Office), Defined Contribution Pension Plan

Other

• Smoking is prohibited during working hours, including break times.
• Our company actively recruits mid-career professionals across various Group companies (Fast Retailing, UNIQLO, GU, etc.). We would appreciate it if you could review the information below and consider applying.
• You may apply to multiple companies within the Fast Retailing Group simultaneously. However, please note that even if the selection process proceeds at multiple companies, you can only advance to the final selection stage for one position at a time.

• Based on your submitted resume and interview performance, we may contact you to discuss opportunities at other companies or for other positions within the Fast Retailing Group.

Ariake Headquarters: 1-6-7 Ariake, Koto-ku, Tokyo, UNIQLO CITY
*Your location may be changed to a location designated by the company, including overseas locations.