MEET OUR RETAIL STAFF
STORE OPPORTUNITIES
About Us
UNIQLO is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo, Japan.
UNIQLO opened its first store in Singapore in 2009 and built its first ever Global Flagship Store at Orchard Central in 2016. Over the past decade, UNIQLO has established a total of 28 physical stores and an online store in Singapore. Globally, UNIQLO continues to grow and open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has a total of more than 2,400 stores across the world, including Japan, Asia, Europe and North America.
CANDIDATES WE ARE SEEKING
Retail Associate / Senior Retail Associate / Retail Supervisor
Our top priority is making sure our customers are satisfied, and you'll be an essential part of making that happen! You'll be at the forefront of the business to engage closely with customers to answer any questions they may have and provide top-notch service. From greeting customers with a warm "Welcome to UNIQLO!" to making sure our stocks are available and operations run smoothly, you'll be an integral part of the team. In this role, you'll learn valuable skills in-store operations, product handling, sales, cash management, customer service, and teamwork.
OUR PRINCIPLES
Our team of diligent store associates are dedicated to providing exceptional customer service and ensuring that our customers are satisfied with their shopping experience. We are committed to the growth and progress of our members, and provide regular evaluation of the efforts of our team members in a fair and accurate manner.
Career Progress Roadmap
Roadmap to Becoming a Business Leader
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Benefits and Career Pathways
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| Job Title | Retail Associate | Senior Retail Associate | Retail Supervisor |
|---|---|---|---|
| Starting Salary | S$2200 | S$2500 | S$3000 |
| OT entitlement | Yes | Yes | No |
| Working hours | 40 | 40 | 40 |
| Job Description | The Retail Supervisor is required to act as Uniqlo’s brand ambassador with a strong understanding of UNIQLO’s basic policies and can handle in-store operations at high service and productivity levels. S/he acts as a role model to other members within the team and acts as a trainer to educate other staff. S/he also takes leadership to manage the business and store in his/her responsibility division appointed. | The Senior Retail Associate is required to act as Uniqlo’s brand ambassador with a strong understanding of UNIQLO’s basic policies and can handle in-store operations at high service and productivity levels. S/he acts as a role model to other members within the team and acts as a trainer to educate other staff. S/he also takes leadership to manage the business and store in his/her responsibility division appointed. | The Retail Associate is required to act as Uniqlo’s brand ambassador with a strong understanding of UNIQLO’s basic policies and can handle in-store operations at high service and productivity levels. |
| Promotion Period | Every 3 months | Every 3 months | Every 6 months |
| Uniform Entitlement | Yes | Yes | Yes |
| Annual Leave | Starting from 12 days | Starting from 12 days | Starting from 12 days |
| Birthday Leave | Yes | Yes | Yes |
| Family Care Leave | Yes | Yes | Yes |
| Annual Wage Supplement |
Yes | Yes | Yes |
| Variable Bonus | No | No | Yes |
| Staff Discount | Yes | Yes | Yes |
Job Responsibility
Retail Associate
Leadership
- Take the lead to ensure positive shopping experience for customers by acting as a role model and educating the other team members
- Perform day to day operational tasks with strong presence and high efficiency
Staff Development
- Thoroughly understands company’s corporate philosophy and directions and sets as an example putting into practice in their day to day work
- Builds good personal relationship within the team
- Act as a trainer in the store for daily operational tasks
Acting Store Manager
- Able to serve as acting manager for specific time period
- Able to train global staff in accordance to company’s policy when dealing with global staff member or visiting global store
Customer Service
- Able to provide good customer service, paying attention to customers and actively approaching when they need help
- Well equipped with basic customer service skills and knowledge of the sales floor and products to answer customers’ inquiries
- Manages customer touch points (cashiering and fitting room) well with high level of customer service and productivity
Sales Floor Management
- Takes initiatives to always maintain comfortable & convenient shopping environment for the customers which is clean, tidy and well-stocked at all times
- Manages promotional materials and in store displays based on company direction
Sales & Inventory Management
- Create and execute sales plan of division of responsibility along with the guidance of store manager including
- inventory management
- sales floor planning
- sales performance review
- team involvement
Senior Retail Associate
Leadership
- Take the lead to ensure positive shopping experience for customers by acting as a role model and educating the other team members
- Perform day to day operational tasks with strong presence and high efficiency
Staff Development
- Thoroughly understands company’s corporate philosophy and directions and sets as an example putting into practice in their day to day work
- Builds good personal relationship within the team
- Act as a trainer in the store for daily operational tasks
Customer Service
- Able to provide good customer service, paying attention to customers and actively approaching when they need help
- Well equipped with basic customer service skills and knowledge of the sales floor and products to answer customers’ inquiries
- Manages customer touch points (cashiering and fitting room) well with high level of customer service and productivity
Sales Floor Management
- Takes initiatives to always maintain comfortable & convenient shopping environment for the customers which is clean, tidy and well-stocked at all times
- Manages promotional materials and in store displays based on company direction
Sales & Inventory Management
- Create and execute sales plan of division of responsibility along with the guidance of store manager including
- inventory management
- sales floor planning
- sales performance review
- team involvement
Retail Supervisor
Customer Service
- Able to provide good customer service, paying attention to customers and actively approaching when they need help
- Well equipped with basic customer service skills and knowledge of the sales floor and products to answer customers’ inquiries
- Manages customer touch points (cashiering and fitting room) well with high level of customer service and productivity
Sales Floor Management
- Takes initiatives to always maintain comfortable & convenient shopping environment for the customers which is clean, tidy and well-stocked at all times
- Manages promotional materials and in store displays based on company direction
Sales & Inventory Management
- Create and execute sales plan of division of responsibility along with the guidance of store manager including
- inventory management
- sales floor planning
- sales performance review
- team involvement
ABOUT THE JOB
SELECTION PROCESS
At UNIQLO, we move quickly and always prioritise hiring great people who share our company values and strive to exceed customer expectations. We welcome individuals from all backgrounds and job experiences, as we believe that having diverse strengths and passions are key to our success.
Our hiring process involves interviews with our store teams, where we will ask about your passion for customer service and your goals for your role at UNIQLO. We want to ensure that you have the necessary experience and background to excel in your position, and we value individuals with ambition and a clear sense of mission.
During the interview, we aim to get to know you as an individual and understand what makes you unique. We value everyone's unique contributions and want to create an inclusive and supportive work environment. Our interviews are typically short and to the point, as we want to make the most of our time together.
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HOW TO APPLY
Click ‘APPLY’ to embark on a fulfilling career with UNIQLO today!
