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Last Updated: 2018.06.15
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Embedding ethics across our business

The Fast Retailing Code of Conduct (CoC) is a set of guidelines and basic requirements for all employees to follow from a compliance, human rights and business ethics standpoint. All employees participate in annual online training to confirm their understanding of the CoC, and sign a pledge declaring their intention to comply in full. We also conduct regular training on compliance violations to consistently promote understanding and prevent violations.

Workplace Hotline

Fast Retailing has set up hotlines that enable employees to report violations of the CoC, such as harassment, working environment issues, corruption or bribery, via phone or email (operations outside Japan: email only). The hotline number and address are posted on the Company intranet and listed on posters in employee lounges to encourage our employees to speak out.

CoC Committee meetings

Hotline personnel investigate reports while protecting the reporter's privacy. Advice can also be sought anonymously. A Code of Conduct Committee will convene to discuss potential CoC violations from an objective standpoint and lay out specific actions. Fast Retailing has already established CoC committees for its operations in Japan, China, Taiwan and South Korea, and intends to gradually expand the practice to cover all global operations.

Hotline Cases (Fast Retailing Group Companies in Japan/China, Taiwan, S. Korea)

  • Fiscal 2013 392/152
  • Fiscal 2014 346/194
  • Fiscal 2015 394/216
  • Fiscal 2016 434/310
  • Fiscal 2017 510/250

Breakdown of Hotline Cases (Fast Retailing Group Companies in Japan)

Breakdown of Hotline Cases (Fast Retailing Group Companies in Japan)

Breakdown of Hotline Cases (China, Taiwan, S. Korea)

Breakdown of Hotline Cases (China, Taiwan, S. Korea)

Protection of Personal Information

As part of its CoC-related training, the Fast Retailing Group raises awareness by emphasizing the care and sensitivity required when handling personal information. Key measures include the adoption of Personal Information Handling Guidelines, fingerprint authentication to control entry into sensitive locations that house important personal information and the restriction of access to classified information folders. In every store, the manager who is responsible for dealing with personal information enforces the rules on the way such data is handled.

Information security

With countries around the world enacting and enforcing stricter laws for protecting personal privacy and information, the Fast Retailing Group recognizes the importance of information security, especially since its business is increasingly globalized and a growing percentage of its sales are being made through e-commerce. In May 2014, a new team reporting to Fast Retailing's chief security officer was set up to strengthen the Group's information security. In addition, procedures for managing personal information have been established for all relevant departments, including departments involved in IT and business operations, to facilitate assessments and improvements of information security across all operations. Fast Retailing revised its rules on information security in order to bring them up to date with recent trends, and distributed basic rules for information security and the handling of personal information to employees in February 2017. An e-learning training program was also carried out to enhance employees' understanding of the new information security policies.

Fast Retailing intends to continue working with information security and legal teams around the world to strengthen its information management systems while providing related training and educational programs to employees. In the event a problem related to information security arises, Fast Retailing will ensure that the details are promptly and properly disclosed in accordance with applicable laws and regulations, and all departments involved will cooperate to quickly implement countermeasures for preventing such a problem from recurring.

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