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Last Updated: 2008.11.13

Product Recall Information

UNIQLO CO., LTD.
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We have confirmed a problem with our KIDS (GIRLS) Stretch Slim Straight Jeans product went on sale in our UNIQLO stores in Japan and through our e-commerce site on April 21, 2008 . We have noted 11 cases (2 among the 64,998 items already sold, and 9 among 16,145 inventory items) where the heart-shaped rivets on the jeans have been ineptly attached causing part of the inside of the rivet to stick out.

Given that the rivet could scratch the skin when worn, we have decided to recall the products already sold and offer a full refund.

We are working to strengthen our product quality control system even further to avoid any such occurrence in the future. We ask for the kind understanding and cooperation of our customers and interested parties in this matter.

1. Products in question

20081113_chart.gif

 

2. Recall process:

Method of informing customers:

  1) Newspaper advertisements:
   Newspaper advertisement: In the morning editions of 5 national and 3 regional dailies mainly on November 14, 2008, with some on November 15, 2008.

  2) Information on company website
            http://www.uniqlo.com/jp/ 
            http://www.fastretailing.com/jp/
            http://store.uniqlo.com/jp/
   * You can check the product against a picture on the website

Method of recall:

  1) In the case of bringing any of the products to a UNIQLO store, please bring it to your nearest UNIQLO store for an immediate cash refund.

  2) If you are planning to post any of the products, please send it as payment on delivery. Please write clearly your name, address, post code and telephone number and we will send you a cash refund by registered mail.
     Please post any items to:
    Product Recall Team, Yamaguchi Head Office, UNIQLO CO., LTD.
    717-1 Sayama, Yamaguchi city, Yamaguchi Prefecture, 754-0894 

  * Any personal data received from customers including their name, address and telephone number will be used for the purposes of this recall only and will be destroyed once the recall process has been completed.

3. Product Recall Help Desk

If you have any queries regarding this product recall, please call UNIQLO CO., LTD. on free dial 0120-760-296
(* From 9.00 am, Tuesday September 30, 2008 (everyday 9:00-17:00 JST)).

4. Future procedures

We fully accept the gravity of this incident and are working to avoid any such repetition by reviewing and reconfiguring relevant areas of our quality control management system.

 

【Picture of product in question】

The red dotted circle marks the spots where the aforementioned problem has occurred.

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